Purdy’s Chocolates - Surrey, British Columbia

i visit here so many times but now a guy work here behaves very rude very poor customer service he never answers properly so iam not visit again here

Just had the most amazing and fantastic experience shopping in Purdys located in Guildford Mall today. A very young and enthusiastic sales girl name Anureet made me laugh so hard. She was candid , friendly , professional knowledgeable and went far beyond to help me buy 4 gifts for my ... friends and associates. Thank you so much for making my experience memorable! I will definitely be back when I need to buy more chocolate for gifts. Read more

This is the second time I received terrible service from Sherry at Purdy’s Guildford. Sherry appears to be racist against POC. We had placed our items RIGHT IN FRONT IF HER, on the counter to pay, when Sherry greeted and took the caucasian person BEHIND us in the lineup and ... checked out his items first. We looked at Sherry in confusion, as we were clearly first to the counter, but she nonchalantly declared that “the other person got there at the same time” - which was impossible, as he was still trying to fish for his cash and was behind us in line. Sherry then didn’t give us our receipt and just blatantly stared at us. Absolutely rude behaviour and Purdy’s should reconsider hiring people like this, especially during the holidays! Read more

Fed up with how deceptive Purdy’s is. No price list for ice cream anywhere. The associate, Tristian offered up-charge options (type of cone, toppings) without disclosing the extra costs. I had the foresight to ask if the fancy cones was more and declined when he said yes. They used to do ... one free topping last time I bought an ice cream cone from Purdy’s. When he asked me what topping I wanted I was working from that assumption. Then he rings it up and the cost was $6 for 1 scoop that was pathetically small. I see that he charged me a dollar for an extra topping. The receipt even reads like that: “extra” topping. I told him I thought it was free but I wasn’t going to fight it. Tristian was completely apathetic — just another dispassionate worker who couldn’t care less about the customer — let alone be a honest person who tells people when something is an extra charge and what the charge may be. Bad business. Never returning to another Purdy’s. P.S. I also learned that they raised their prices at the start of this year. Read more

This is our go-to Purdys location! We visit here everytime we come to Guildford Town Centre. I find that this location is usually well stocked and all the employees are friendly and helpful. I recommend trying their icecream bars! (pictured below)