Twin City Pizza - Waterloo, Ontario

My initial experience with this business was that it was just another pizza joint. However, yesterday’s experience changed that. I had ordered two pizzas, one of which was undercooked. I took back that pizza for it to be replaced with one that was cooked all the way through. The young ... lady at the counter was very polite and apologetic. What’s more is the freshly cooked pizza was ready right away and was perfectly prepared. Great service recovery. The last thing a dissatisfied customer wants to hear is an argument. Keep up the good work. Read more

This is the best pizza place in KW area!! They’re very consistent, quick and affordable. Words can’t describe how good the pizza is. Their wings are also really good. They have a tandoor oven flavour to it kinda that goes well with all their flavours. Only things I don’t ... like is their jalapeños toppings are pickled and still wet after cooking and their wing bbq sauce although good is not really a traditional bbq flavour you would expect. Read more

Amazing customer service with great food quality. Pizza had good amount of toppings. The staff was welcoming and friendly. Received the order in a timely manner.

Twin City Pizza, a local legend in our community. With a dedication to quality ingredients and personalized service, they redefine the pizza experience. The owner's commitment to accommodating dietary needs was evident in every delicious bite. From their signature crust to the generous toppings, Twin City Pizza delivers flavor and ... satisfaction in every slice. For a taste of tradition and hospitality, Twin City Pizza is the ultimate destination. We have been getting same consistent service since we moved here. Definitely worth the visit. Read more

Ordered take out through the phone. Took 20 minutes for it to be ready. Store front has tap to pay option and plexiglass up still which was nice. Employee working was friendly although not available until I asked if anyone was there. Did the large 3 topping special which includes a ... dipping sauce and oddly a single can of pop. Pizza itself was good but could be better. Toppings were nice, but not enough sauce for how dense the dough is. Would probably try again and request extra sauce on it Read more