Wendy’s - Vaughan, Ontario

The girl who took my order was friendly, the girl who served my food was rude and abrasive. She called my order number, I said I ordered eat in, my food was in a bag, she tossed the bag on a tray knocking over my drink. I asked ... for ketchup which she threw in the bag. Food was good and hot. Washroom was filthy, with overflowing bins. The manager who refilled my drink was very friendly. I mentioned the washrooms and she said she'd have them looked at. Some people understand the concept of customer service and some definitely don't. Read more

Worst wendys connected to the worst tim Hortons lol go figure. I simply asked for a bag of croutons with my side Caesar salad and they gave me a bunch of attitude lol I don't even understand why, and when they gave me the bag it was all crushed powder ... so I politely asked them to exchange it and they started arguing with me saying they're all like that. I'm like OK can I just get a different one, yet they didn't want to exchange it, I just shrugged it off and asked a third time, like pointless, just please exchange it, they finally did , after two reps tried being argumentative absolutely for no reason. They have zero customer service skills. Never going back, will drive out of my way to a different location after this experience. This bag mind you is way better then the last one lol. Read more

I walked in and wanted the French onion burger, there was just a poster and I couldn't see the price and option anywhere so I ask the cashier for the information, she started giving me attitude after my second question about the full price for the combo. I kinda ... ignored it at first. And then when I asked for the strawberry lemonade, she up charge me which is fine. But when she scooped a whole lot of ice I said it's okay no ice. And that's when I saw more attitude from her, and still I ignored it. When she game me my drink it wasn't filled to the top so I asked her to fill it to the top because I paid for it... and that's when she looked at my cup like I did something wrong? That's when I said you know what please fill it to the top, and you pull stop giving me attitude. Worse service ever Read more

Good spacious spot but had subpar service. I ordered a coli and nuggets on the app and waited near the front counter. Several people who lined up ordered after me and got their food before me. After 12 min I went to the desk and asked about my food. It was ... sitting on a counter waiting. No one called my name (another customer confirmed) . I nicely asked if they normally say a name when an orders ready. They said yes but no apology for not calling mine. Not a big deal but would love some better service and employee ownership. Read more

Our recent experience was incredibly disappointing. My husband and I visited the drive-thru to order burgers, attempting to use the app for convenience. However, the staff member assisting us seemed untrained and unable to handle the app. When we asked for assistance, the manager's behavior was shockingly rude and unhelpful. ... It was evident that they lacked proper customer service skills and failed to provide even basic assistance. Overall, this was the worst customer service experience we've ever encountered, leaving us with a sour taste and no desire to return. Read more