Dairy Queen - Vancouver, British Columbia

They updated the POS months ago, and their scanner STILL doesn’t work?? i feel like that is unacceptable. What is the point of me using my deals and gaining points if i can’t even redeem my points for my free stuff?? i go to this place exclusively because it is ... my neighbourhood dairy queen. the manager told me it would be fixed “soon”. i was told that MONTHS ago now. i don’t see a purpose in me buying from this location or using my apps if i can’t even redeem my points, JUST because their scanner doesn’t work. please fix this. Read more

I always love coming to this Dairy Queen when I'm at work. The lady who works there on weekdays (Ethiopian?, Eritrean?) is always so pleasant and charming. I assume to be honest that some of these other customers themselves have attitudes. I usually get a mini-Blizzard (age and wisdom will ... do that to ya) and it hits the spot. Once in a while I'll get a chili dog too. Read more

Popped into this location (for the first time) to get my usual box of dairy free dilly bars. The box was priced 30% higher than other locations - they were essentially charging full price for each individual bar. Warning to those looking for same. Go to another location.

Presented a Dairy Queen issued promotional coupon at this location tonight and was told the location’s scanner software had stopped working 9 hours previously so the coupon was no longer being accepted. The owner indicated this was not his problem as a Dairy Queen franchisee. According to him, it was ... my problem as a Dairy Queen customer. According to him because this is location is in the “richest area of town”, he’s under no obligation to accept these coupons, fix his scanner or do anything else which would allow him to honour his legal obligations to his customers, including taking the five digit code on the coupon intended precisely for locations that do not have operable scanners. This is the second time I’ve had this happen at a Dairy Queen. A location will accept a promo coupon one day and the very next day decide they don’t want to honor the same coupon, despite it being otherwise completely valid. No rhyme reason or rational explanation is given. Only rudeness and insults. Read more

The lady working at this store is rude as helll!!!!… please teach her how to treat customers patiently… there was no line up.. just one customer behind me… and i wanted to use a deal that i had in my dq app… and first she made me wait and was ... making order and didn’t even care to be polite … later i was bit confused with how to use the deal…. And she was like let me take the other customer( while being rude). I also work with customers and i know how to work patiently with them .. and be POLITE!!… she’s working this time if the manager care to teach her some customer service skills. Thanks!! Read more