Moving Coffee - Vancouver, British Columbia

READ AND THINK BEFORE YOU GO. WORST Customer Service ever. Terribly rude and ARROGANT owner. Their website said complimentary shipping across Canada for orders over $45. We ordered $100 ish worth of coffee beans and have them delivered to our place. One bag was missing. We contacted the owner. First thing they do was ... to asked a friend of mine (who briefly worked for them as delivery before) to just pick it up and hand it to me. We rejected and kindly asked them to use the same delivery method and drop it off at my building concierge. They first rejected and insisted bringing me the bag of coffee face to face lol And then all in a sudden texted me saying they are shipping the coffee with FedEx the next day. A week later, I still didn’t hear anything. All I saw on fedex is that they have my package and there’s no estimate delivery date. I contacted the owner again. He said that means they lost the package. He then said due to the complexity of the area I live, they won’t offer internal delivery again. (But I live in a condo in the central area of Metrotown and we have people at the concierge 24/7) and he doesn’t feel confident sending me with fedex either…. So he suggested to give me just store credits and asked me to swing by their “HEADQUARTER” which is the garage store to pick it up when I have time LOL (then why would I spend over a hundred to get shipping if I still have to run around just for a bag of coffee beans and that’s not even my fault in the first place ) I asked them again if it’s possible to just deliver it the way you guys always do, I don’t care whatever it is. I just need the coffee. And I ask is it true that you guys will never deliver to the same address and nearby area ever again like what they mentioned. If that’s the case then I might need a refund. Store credits won’t help if I am ordering with the same address in the future. Or else, they should figure out a delivery method. He was reluctant to answer and said okay we will just give you a refund! And it’s been almost three weeks, still no response on whether they will be delivering to me again, no refund, no coffee beans. Nothing. And they just simply ignore the issue. I think their coffee is okay. Options for specialty coffee are limited here. I always wondered why do they look like they are still struggling when they have been doing business here for so long and all the bad reviews on customer service. Now I figured. They basically just despise their customers and just don’t bother serving. 3 weeks later. I finally got my pack of coffee beans. All ripped. Read more

This is specialty coffee place. The place itself is small and has a lot of details. Good one to hang around. Guys definitely know what they are doing. One of the best coffee I ever had.

Really in the middle of nowhere, wouldn’t know about this cafe if my friend didn’t recommend it. Coffee flight is great, it is a small shop, cozy and comfortable setting. Would be nice to sit outside when sunny. I enjoyed my experience here.

Great experience overall having a Pour over flight (3 different beans) and cappuccino. A friend had the espresso flight, pretty good as well! The place is small and apparently there's no food - no visible food, perhaps you can order. You can buy beans there as well.

The drinks are delightful, and I savored every sip of the coffee. The pour-overs are a definite recommendation. However, I have a minor concern about the morning whiskey (Prestige Geisha varietal). Do they employ the compound chilling technique during preparation? The bottom of the glass unveils incredible sweetness and delicate ... bean flavors. While the top portion has a more acidic note, which is acceptable, I wish the entire glass mirrored the exquisite taste of the bottom half. I found myself tempted to savor every drop by sucking on the frozen ice ball. Read more