Blackball Dessert - Vancouver, British Columbia

I have visited blackball Richmond many times and I have gone to blackball in Taiwan as well. I took my partner there because I wanted to introduce them to Taiwan’s shaved ice and greatly disappointed and felt frustrated after the experience. When we ordered we were told there are two types ... of mango shaved ice. One with milk flavored shaved ice and one with mango. When I asked about the product we were told they are made with fresh mangos on the top with the shaved ice. The only difference between the two products were flavor of the shaved ice. We decided to go with mango since we wanted to eat mango so why not go all in. When the ordered arrived, it was pineapple topped with one scoop pineapple sorbet, one scoop of vanilla ice cream, some odd pearl looking thing but wasn’t pearls and mango flavored shaved ice. When I asked the staff does their mango shaved ice not have any mangoes? The reply was “only the milky flavored one has, this is just mango flavored ice!” Blackball is from Taiwan and being Taiwanese I don’t think it’s uncommon to have fresh mango on mango shaved ice so I never anticipated this would happen. The product name doesn’t stats in Chinese or English that the mango flavored one doesn’t have mango topping. When the staff explained it, she didn’t mention it, we were told the only difference was the flavor of the ice not the toppings. Also we were pointed to a photo that has fresh mango on milky flavor shaved ice as reference to how the shaved ice would look. I felt I was misguided and had paid for a product I didn’t want. The price is also not cheap 18 dollars for about 8 pieces of small pineapple slices 2 scoops of ice cream and shaved ice. The overall atmosphere felt rushed, staff didn’t really care enough to explain what exactly is in the product. The shaved ice was mediocre, overall experience felt poor. Completely different than how I felt in Richmond and Taiwan. I was extremely frustrated as this was my partner’s first experience with Taiwanese dessert… Read more

The staff was friendly, and the place was clean and quiet. The tarts felt fresh and delicious. Although the coffee is not the best compared to other coffee shops, it is a great option if you are in the area. Overall, it was a good experience, and we will be ... back for more cheese tarts. Read more

Impeccable customer service. Charmaine Took my order over the phone, and completed it super fast. She was accommodating with my requests and made sure I was 100% satisfied with my order. As a business owner I know how hard it is to find good employees. I will be a returning customer ... not because of the blackball name - but because of the service that I received from Charmaine (I made sure to get her name so I could mention her.) Good workers like her deserve to be recognized. Thanks again :) Read more

Great bizzare flavours! They had a lot of options! You can even make your own dessert combo The regular size is actually quite big already, if you're not a big eater, you can share with someone else :)

I got matcha shaved ice and its way too much for 2 people. I love how they put toppings for shaved ice in different bowl. Food is great, good service, prices is not bad. 17 bucks for a big bowl.