Tim Hortons - Toronto, Ontario

I had bad experience for take out mobile order today. I ordered 5 minutes before I went to pick up my order and nobody have attended my order and then I need to show them through my mobile what I ordered. Yashvi who was attending was very rude and asking ... to order from another store. Next time attend customer properly or you will loose your customer base. This same happened to me second time. Take appropriate action to fix your staff and equipment so that they can see online mobile order.Thanks Read more

I ordered a coffee and they don't even know how to make caramilk iced cap and add fudge brownie iced cap... Thus Tim's branch is really the worst like this happened to me for the second time. They should get proper training as well as how to communicate with customers. I ... recommend everyone to never go to this Tim's. Get a Tim's coffee from any other franchise branch. Read more

charged me 50 cent extra for cream in iced coffee. I did hear a lot that cashier do add some extra money for no reason and that’s how they scam people . 300-400 people a day , charging 50 cents to half of them. when i asked her she said ... owner made this change. 3-4 days ago i got the same order for 2.93 and today 50 cent extra. then she said its so expensive for you next time dont order it. charging 50 cent extra for no reason and trying to scam people and asking e not to order it because it’s expensive for me. Definitely i going complaint tim hortons fit this, how come different store charge different price for same thing. and going to sue in court for looting people money. Read more

Worst ever service.Staff doesn’t know how to talk. And charging extra for no reason. Upon asking said it is our owners decision how much he wants to charge. I mean is it even a thing? And then that staff said if it is expensive for ya then don’t buy it. ... Is this how you train staff for customer service? Read more

I just ordered a Small French Vanilla and Medium Iced Coffee at around 01:40 AM. When I lifted the cup of French vanilla, it felt light. Checked the cup, it is only half cup. Attaching a picture. Very poor service. No availability of required drinks.