KFC - St. Catharines, Ontario

I was walking home from work and I want KFC. Online the store was supposed to be open until 9. I past by it at 8:00pm and it was closed. So I will never go there again because you don’t stand by your hours

Super Bowl Sunday and you’re not even open 😂 this location has gone hill since the new manager came in. Nothing but issues, closing whenever they feel like. This location is an absolute joke. Just shut it down already

My experience today, December 30th, 2023 is very similar to the other comments in the review section. I will never go to that location again. Went in for the harvest sandwich not available anymore although there's signs everywhere hanging in the establishment that it's available. Man at the counter was ... not accommodating and did not offer options. Ordered chicken sandwich. Had to wait about 35 minutes to get it. Fries were undercooked. No napkins, no ketchup, no gravy. I wish more people read reviews before they went to establishments because this one is definitely not the KFC to go to in Niagara. Read more

Well came back again. Staff all standing around and on their phone. Nobody getting food. This is now the worst kfc around. Sad to see. Will never be back. Changing my review from 5 to 1. Wife just waited half hour for chicken. Wich is fine. But the fries gravey and ... popcorn were all ice cold. Also the size of the chicken gets smaller every 2 weeks. I know thats corporate kfc and not the store. But how greedy can you be. The piece is almost the size of a popcorn chicken. Think we will go to Popeyes. They dont cut the thigh into 4 parts and the breast into 8 lol. Will be funny when the drums start getting cut in half. Price always goes up and quality down. Hear this store is under new management. Sad . Moved close to here 4 years ago. And this is the best KFC in any town. The staff is always super accommodating. Subbing is never a problem. The only one me and my family go to. Thank your staff they make you the good. You should give them all a raise 😊👍 Read more

Ordered a zinger twist, a chicken breast and a small macaroni salad. Got home and my husband's chicken breast was dry and overcooked, I removed the packaging from my twister to find the wrap stale, mangled and ripped. Called the store and spoke to the manager, she started ... to argue with me and said the person at the counter must have ripped it. I tried to explain to her that it was NOT the packaging but the actual wrap, she kept cutting me off so I told her to stop cutting me off and let me explain it to her. SHE HUNG UP.... I tried to call back for 10 minutes with no answer, called from my husband's phone and the lady at the counter answered within 2 rings. NOTHING BUT ISSUES WITH THIS LOCATION!!!! Read more