Fresh Elements - Richmond, British Columbia

I wished there was an option to give zero stars. I ordered lychee slush and they gave me slush. I told them it's missing the lychee flavouring. There is not even a hint of lychee. The cashier insisted there is lychee syrup and refused to (a) remake my drink and/or ... (b) give a pump of lychee syrup. I paid $8 for literally ice and sugar. Disgusting drink, disgusting service. Do not go here. Read more

If I could give zero stars I would. Ordered two lemon tea from one of the food vendors who told me to pick up from this place just a few stalls over. There was no one when I got there and spoke to the elderly lady and gave her the tickets from ... the food vendor lady. She accepts them and from what I assumed , started to make my drinks. Few min later another lady came, maybe put in an order online but it took awhile Then her drinks finally come after standing for 15 min. I am still waiting for 2 lemon ice tea. This lady doesn't communicate on wait time , won't make eye contact. And then proceed to take new customer orders. My husband had to eventually step in and ask for the vouchers back so we could get refunded from the food vendor. And she had the audacity get mad at my husband. We got our refund from the food vendor but after all this time waiting, our food had gone cold. Maybe we weren't chinese enough for her . I will never go and support that business ever. Read more

Ordered a purple rice yoghurt drink. I rarely ever order drinks like these because I simply can’t justify the $7 price tag for a tiny drink. The drink itself was decent enough but the rice saturated at the bottom and I ended up trying to scoop up most of it ... after finishing the yoghurt. The service person spoke too softly and it was hard to hear in a noisy food court. Read more

Ordered Oreo crunch milkshake, was yummy. They have buy 1 get 1 offer on their special Milk Bubble Tea ☕. Next time, will definitely try that one.

Two for of milk tea is pretty great. They can also make a black lemon tea which is very tasty. Staff wear plaid and are younger but friendly. They prepare quickly and you won't wait long. They have take out bags for multiple orders.