Laura Secord - Ottawa, Ontario

The ice cream is always amazing, i found that they sell maple syrup

The managed that works here is terrible, she has a chip on her shoulder. Argues with customers over silliest things, I walked out didn't bother buying my usual Easter order Ive bought for the last 30yrs. I went back when everything was on sale and way friendlier staff was ... working. Life is short stop being so nasty Read more

My recent visit to this place left me extremely disappointed. The sales person who served me, a girl with pink hair, exhibited an attitude when I asked simple questions about their payment methods and the cone options for my ice cream. Her attitude was unwelcoming and incredibly rude and made my experience ... unpleasant. Despite attempting to retrieve her name for the sake of addressing the issue with management, she refused, displaying a lack of accountability for her behavior. The fact that she felt entitled to withhold her name speaks volumes about her disregard for professionalism. While I cannot ascertain whether her behavior was influenced by my ethnicity, her treatment was disrespectful. It's disheartening to witness such behavior tolerated in a customer-facing role, particularly in an establishment that should prioritize customer satisfaction. The management should take swift action in addressing this issue before it further harms the reputation of the business. No customer should have to endure such disrespect while simply seeking to enjoy a treat. Read more

I went to buy some chocolate for my wife as you know it’s valentine day. I tried to ask one of the young ladies about the price of a chocolate basket. She ignored me. I stayed standing not knowing what was going on. All of a sudden she came to ... and told me that I am rude. I asked her what made me rude and she said she served someone else and I tried to talk to her. I told her I was sorry because I was not aware of that. She’s continuing to talk without asking me about what I wanted. I replied maybe she was a bit confused but I don’t see why she kept talking like that. She replied that she won’t serve me and I can leave. My question is what kind of customer service was that? I hope you get the video of the 13 of February 2024 to see what happened and I suggest you to choose someone more matured and respectful to work for you otherwise you will lose a lot of money. Read more

Full selection of chocolates available at this location. The ice cream is great too!