Tim Hortons - Ottawa, Ontario

Extremely understaffed, poorly coordinated, very outdated menu lacking many items even as old as farmers wraps, no Tim’s rewards points. Do not come to this Tim Hortons.

All tim hortons on campus have fallen down hill. stopping us from ordering through the mobile app is radicicolous! now there are terrible wait times, a place where punctuality is key for courses, meetings, etc

Poor customer service. There was a huge line, customers were waiting in line and no one was serving, then a customer took initiative to grab the employee's attention towards serving the customer. After waiting there from 15 mins. an old lady with colored hair ..took my order for Large steep ... tea with 2chai tea bags. She was murmuring in her mouth and she gave me a wrong order. She served me hot water with 2 chai tea bags. When i told her about the wrong order she angrily took a cup from my hand and dumped into the garbage. I totally understand that sometimes its busy and a person is tired but instead of serving me politely she was mad at me for no reason. I would say they have to hire more employees. Read more

Staff in the morning are very nice, friendly and focused on quality service. The only improvement needed is the manager… why do you short staff this location? Its not fair to the workers or the customers… to make matters even worse, you had two people working, one of which was ... training on her first day and the other doing 95% of the work + shadow training the newbie.. what kind of a person leaves THEIR Tim Hortons short staffed in the morning with only two people… only one of which is trained… its not my job as the customer to pay forward my time for the sake of YOUR training … it was a 25 minute wait for a coffee when there was only one other person in line … as far as I’m concerned, the manager should be fired for mis-managing new workers and staffing in lieu of new workers Read more

If I can give ZERO star, I’ll not hesitate to do so. Bad in everything!! Today I lined up in the queue at 2:50 pm, one of the staff came and told me we are closed!! Even 10 minutes before the close. It deserves nothing to recommend!!!