Mayfair Clubs Parkway Bistro - Markham, Ontario

This gym and management is a joke. The change rooms and showers have been closed for over a year for “renovations” seems like city of toronto and metolinx were involved in this long lasting and never finishing renovation as the delays are part of the routine. Since i have signed ... up and spent over couple thousand on membership fees in just the past 2 years just to have the facilities closed for more than half of that and hours reduced. Guess what more surprises now they closing the gym for renovations. I guess that will come along in a few years too…. Absolute money grab stay away!!!! Read more

TERRIBLE gym and facilities! I have been a member for 15yrs and have personally witnessed the gym go downhill. Their change room, sauna and showers burst into flames over a year ago and they have been “working” on a fix for over a year now. They failed their inspection this ... week after over a year for the same reason that caused the issues - electrical problems and blamed it on the inspector being a “d***”. They have done nothing to reimburse or compensate their loyal members for the time and enjoyment lost. They went from being open until midnight to closing the gym even before 11pm. Today the esna location closed at 10:25pm randomly bc they were scared of homeless people entering and didnt answer the door or calls. The cleaners put their phone time forward to kick out members early. The sauna at west always smells like mold and is barely cleaned too. Read more

I've been a member for almost 10 years, and now me & alot of other members are in search of a new club. The maintenence closes the main door early by 30mins before the closing time, so they can leave earlier. When confronted about it, they made up a bunch ... of lies. Negligence on every level. Not worth half of what they're charging. Avoid. Mismanaged & terribly operated. The gym has also been burned for more than a year now due to electrical fault. Now they've been trying to open it back up again after insurance claims & fixes, funny enough the electrical inspection won't pass. It's been a few weeks of delay because they're trying and it's not passing. The entire upper management & lower management of this franchise is a joke & questionable at the very least. Every. Single. Branch Read more

Clean, friendly staff, great equipment and good variety of classes. Well worth the membership and even the initiation fee. Still cheaper than many other places when you calculate all the amenities and look at the annual cost. Highly recommend.

I've been a member since 1990. The personal trainers and gym facilities are generally excellent. The treatment of the members by the management of the club (i.e. President, Melissa) is in a word disgusting. Communications if and when followed up are usually dismissive, negative and sarcastic. A lesson in PR ... is sorely needed here if it's even repairable. It's almost as if they want members to leave and sometimes even suggest it. Client oriented service is severely lacking at the top. Men's lockers have been closed for a year due to a fire and asbestos in the ceiling that they didn't tell the members about for quite some time and when questioned, we were told it wasn't loose or displaced so there was no health concerns. That's not exactly reassuring. The temporary locker facilities have been woefully inadequate, overcrowded, not very secure nor private. I hear membership is bleeding and I know why. Any co-members I speak to are miserable and it's common refrain, they don't give a sh-t about long term members and have no respect. They refuse to make any leave of absence fee adjustments for snowbird members no matter how many years they've loyally paid their dues and have a "if you don't like it leave" attitude. Valid member criticisms and comments are usually rejected outright or ignored. Were it not for the gym and excellent trainers and staff there, I'd have quit years ago. If I were shopping today I'd look elsewhere. Read more