Dairy Queen Grill & Chill - Maple Ridge, British Columbia

Preface: I tried to submit this complaint privately through their website 'contact us' page, however their feedback form only throws errors. The manager or owner put up a sign stating that they wouldn't be accepting expired coupons anymore. That's fine, and totally fair. What isn't fine OR fair is that the ... sign subsequently blamed that change on a minimum wage increase, and suggested that the store wasn't profitable with the new wages. That's the work of a really, really bad leader. Simultaneously throwing employees under the bus to customers ("don't be mad at me, the one who should be accountable for this decision, be mad at my minimum wage employees!") while also announcing your resentment over being forced to pay minimum wage to your staff? That's really upsetting. Can you imagine being an employee and knowing your boss doesn't even think you're worth minimum wage? How awful for employee morale and retention. I can tell you for certain that, if I worked there and saw that, my motivation to work hard would disappear. Shame on the manager/owner who posted that sign. Seriously. The minimum wage workers are the only reason you HAVE a business. You owe ANY success you have to them, not the other way around. As for the staff we interacted with, they were all lovely people who were absolutely doing their best while crazy busy and understaffed. I have only positive things to say about the staff. They were far better than the manager of this location deserves. Read more

Literally the WORST service at this location always. Tonight was probably the worst though. Consistently the fries are SOGGY, and barely cooked. It takes FOREVER to get served. I have gone here 3 times now and every time the fries are under done and given the ... long long waits each time, it's surprising to have undercooked food. Most of the staff is extremely rude aside from one nice drive through young woman. She was absolutely lovely tonight and apologetic for the long wait. In future if I want DQ I will go across town because this is horrible. Franchise owners either don't care or are not aware how horrible it is. Read more

Order 4 strips basket. These are the 4 strips I get. A small amount of fries. My wife ordered a "basket" of fries and she has maybe 8 fries more than I do. Didn't get our gravies. I bet you guys are just sitting there laughing at us right now ... aren't you. Who cares about what people pay for just give them whatever and send it out. Read more

I had ordered dinner for me and my son's. I had ordered a Root beer for the drink and when it came, they had written on the top of the lid, " out of Root beer.....so sorry! Pepsi" I have never had this kind of service before and I just wanted ... to let people know about the kind of service that I have always had from this location. Heads above the rest out there! Read more

The famjam came here for a cool treat, which was perfect with the warm weather. We made our order and sat down, they even brought our food to our table. Service was great. The parking lot is hard to get out of when the drive thru is busy. Inside was ... almost empty when we went in. I had a cookie dough Blizzard (omg so good). Read more