Blenz Coffee - Maple Ridge, British Columbia

This place used to be one of my kids favourite coffee shop prior to our very recent incident. Very unprofessional and rude staff. Never going there again.

I witnessed a lovely family being belittled and yelled at by a staff member while the coffee shop was full - what a disgrace for Blenz. It appeared the family was trying to spend quality time together (grandparents, kids, grandkids) but a rude and racist barista made sure their get ... together was put to an end. Instead walking over to the family and speaking to them in a politely manner, the young blonde barrister screamed at them on two separate occasions within a span of 10 minutes. The family was visible minority and this barrista wanted to treat them like second class citizens. Will think twice before spending my $$ here again. Read more

Train staff on how to be nice and courteous to customers versus yelling at them across a full cafe especially when children are present. Blenz - do better!

My siblings and I decided to meet in a cozy cafe to catch up after months of not being able to see our parents due to health issues. The barista (blonde with fake lashes) made sure to ruin this meaningful time for us. My son along with his cousins were ... spending time together next to our table - this barrister yells over the counter and asks the children to hang out by our table. Sure, this was a “safety” concern. We pulled the kids to our table. Next, my 10 year old niece sat on lawn chairs next to our table. Same barista scream at my niece to not sit on the chair as she may break it. How does a 11 year old 41 lbs child break lawn chair that supports weight of full grown adults? To be clear, no signs were posted asking people not to sit on the lawn chairs while indoors. Absolutely disgusted by this behaviour. Blenz should invest in training employees who do not have children of their own on how to approach families with children as young as 1 year. Yelling across the coffee shop in front of everyone is definitely not the right way to speak to anyone especially if kids are involved. Never returning here. Save yourself the rest and have coffee someplace if you have a family and want to be treated with respect. Read more

I bought a medium hot chocolate here and it didn’t taste great. It wasn’t as creamy (I ordered half and half like I usually do) or as sweet as I’m used to. I let the barista know that it’s not sweet enough and though she said she’d add another scoop ... of chocolate, there was no difference in the taste –maybe just gave it another stir and hoped it would be okay. I didn’t want to tell her again or make a fuss so I took my hot chocolate and left. Even though Blenz is my go-to spot for hot chocolate, this was my first time at this particular location and I won’t be returning. Read more