Papa Johns Pizza - Kingston, Ontario

I ordered Papa John's through skip the dishes and they put the wrong sauce on my pizza they got it all wrong I could not reach anyone at skip the dishes to correct the issue and deliver what I actually ordered, I had to take a bus to Papa ... John's to get the pizza I ordered...absolutely awful experience, do not trust this place they have incompetent workers who do not understand instructions. Read more

Whenever you call to order instead of online order they are unable to process any of the advertised deals from the website. Instead they say you must order online or pay regular prices with no deals. They used to have a walk-in special but don't have that anymore ... either. Since it is literally beside a Little Ceasers it makes a lot more sense to go there. I don't know how this business will survive like this. Read more

Horrible customer service and dinner. I had 3 pizzas ordered to be delivered at 730pm, the restaurant tried to deliver it at 515 but my party isn't ready until 730, the time I asked for it to come. I politely told the guy on the phone that I need it ... for 730, as it would be cold by the time my guests arrived. The driver brought it back to the restaurant and they called back at 530 and were ignorant and hung up on me when I tried to remind them of 730 that was asked. I then drove myself to go and pick it up and save them the trouble of delivering, just for them to give me cold pizza as they left the previous pizza out on the counter for 2.5 HOURS for me to come get. The manager told me to pay for new pizza if I wanted it hot and that he wasn't wasting pizza and hung up on me again. Read more

Ordered a pizza at 10:18. Got a call at 10:45 from “the manger” saying my order had been cancelled because they were getting too busy and they closed soon (11:00pm). This made zero sense because if you were getting busy after my order why were other orders that were making ... you busier than you were when I made my order taking priority over mine? This is just bad business. I wasn’t impressed and told the gentleman who said he was the manager that I’d like the name and number of his boss or the owner to which he would not provide me with. After a short period of questioning him he decided they were now able to make and deliver my pizzas. I declined and once again asked for the owners contact in which I was not provided. Would love to review the pizza, but I never got one. I really hope the owner sees this and realizes the hands his business are being left in. This is also the only negative review I’ve ever written in my life. Normally I find the positive and focus on that However there was nothing positive about this. Read more

Ordered a pizza that was suppose to be well done. It was burnt. The crust was harder than cardboard and everything else was rubbery. Not to mention I did not get the extra garlic sauce I ordered. after a few more visits I’ve observed even more things about this place that ... is concerning. Employees touching their clothing and wiping their face/nose and hair with their hands and than touching the pizzas. Read more