Taco Bell - Waterloo, Ontario

Everyone else was nice, but Rachel treated every customer like crap for no reason. I have worked in this field too so I get customer service can be tiring, but you shouldn’t treat customers like garbage if they haven’t done anything to you first. My friend and I both placed ... online orders at 2:10 that said they’d be ready at 2:31. By 2:40, there was still no food even being made so my friend decided to go up to Rachel to ask. He politely said “hi”, she didn’t even look up at him and angrily said “eat in or take out”. When he said he had a mobile order and showed her the receipt, she said “we don’t have any orders for [his name]” and suggested we were at the wrong store even though the location was on the receipt. She was very aggressive and gave lots of attitude throughout the whole encounter. 30 seconds later a receipt printed and she said “oh here’s your order”. There was also another customer (a young kid) who came up needing napkins. All he said to Rachel was “excuse me” to try to get her attention but she didn’t respond. He said it a few more times after waiting because he thought she didn’t hear him, but she was actually just ignoring him and eventually snapped and said to just wait. When she finally went to give him napkins, she went to a different side of the counter where she was hidden behind a wall so the kid couldn’t see her and just held the napkins out without saying anything. The poor kid didn’t even know where she went and she got mad at him for not grabbing them quick enough. There were most instances of her being aggressive to other customers but it would take too long to type. My friend and I also didn’t get any sauces, which we asked for. Read more

We arrived 2 minutes before close (I know we were those people) Regal the employee who served us made sure to get us our food with a smile. Great guy with a great attitude. I’ll be eating here again!

I actually got the fries and gravy from KFC and they were DELICIOUS!! KFC is greasy comfort food and I dont ot it all the time but once in a while I get it and I enjoy every bite..totally a guilty pleasure. The atmosphere of the restaurant is clean and ... friendly. The staff were so kind and friendly ND I would definitely go back. Read more

Happy with the food and value as usual, but the staff at this location seem rude and overwhelmed. Drinks were wrong (that's fine, mistakes happen), but we also got scolded for the way we picked up our order - overall a very strange and unsettling experience. They need to work ... on their accessibility training. Read more

The smallest portions. I ordered chilli cheese fries and there was barely any chilli in there at all. Not just that, they had so many people working and most of them stand around doing nothing. My fries were done literally the second I ordered them, but they wouldnt give them ... to me. Instead they let them sit there for 5 min and give them to me cold. 🙄 Read more