Pizza Hut - Surrey, British Columbia

Usually I have a great experience but the last time I ordered two 10$ medium peps and they arrived bad. One had almost no cheese and the other was so soft on the bottom there was no crisp at all. When I contacted them they acted like i was a ... liar and told me they wanted me to send the pizza back. Which is fine but what are they going to do with two pizzas that I've already opened and had a slice of? Super weird. Not sure if I'll.order from this location again Updsae The manager sent me two new pizzas it took over an hour to get them.and both the bottoms of these are super soggy. Not even going to bother contacting them again because she was so rude the first time and accused me of lying. Also the chicken wings i ordered were half cooked and squishy? Super weird texture and definitely not edible. I will never order from whalley location again. Very disappointed Read more

This store is always amazing and such a great group working hard to fill non stop orders…. Love this location long time

I ordered a veggie delight large pizza yrsterday and they had put in pepperoni in it. Like how does veggie delight pizza have pepperoni in it??? My family is vegetarian so we just had to order food from another place. Never recommend this place to anyone. You order and in ... 5-10 mins the pizza is ready for pickup. For any pizza it takes atleast 15 mins to bake in oven so not sure how they are doing it or just packing wats available. Read more

I wish I could give them negative. Ordered 3 pizzas and they told will be here in 30 to 40 min and never showed up called them back after 1 hour and told that driver was at the door 2 times no one opened the door. But actually no one came ... and I did check my cameras too. Then the manger been so rude if I’m not wrong her name is Aman. And kept saying we ere wrong and blamed us. then the pizza that came were not cooked well. The driver that came was nice and understanding what was going on. But the stuff on phone were like nothing happen. Specially the manger and who ever took our order. We gave him our phone number about 5 or 6 times but still had Wrong number. Not going to deal with this Pizza Hut store any More Read more

Completely undercooked pizza and made it virtually impossible to get a new pizza or refund. They admitted they knew it was undercooked when they sent it out and still made it impossible!