Dairy Queen - Surrey, British Columbia

How is this a regular onion rings? And a large fries? I've gone to other diary queen locations and the "large" fries is double the size...very disappointed and will not be returning to this location

I’m a huge fan of Dairy Queen but I’m not a huge fan of the way this location prepares their burgers. Since when do you microwave everything? Why is that a thing in your restaurant? I have given this location chance after chance just to be disappointed each time. It’s ... quite unfortunate that I’m looking for yet another DQ to satisfy my craving. I should have to eat a soggy bun or a cold chicken burger. They’re supposed to be either grilled or fried, no? The staff are super nice but when I asked why they’re using the microwave they have stated “that’s what we’re told to do” like what? Preparing uncooked food can lead to sickness in your customers. Please, take the time to properly train employees to cook the food you’re selling. Read more

This location's business ethics is petty and highly questionable. It may seem so small that nobody cares, but people should know that this is what your business does. I visited this location today for lunch due to a promotion / coupon for a Stackhouse 1/3lb Cheeseburger Combo for $7.99. I was charged ... the combo, soda tax (misleading description on the receipt) and a paper bag (even though I was dining in when a bag is not needed). Overall, my total came out to $8.97 as per the receipt / picture. The cashier rings up the total and says "$9.00 please". I paid with a $10 bill and given a loonie back. While waiting, I realized that I may have been overcharged as I recalled the coupon was $7.99. With taxes, it can't add up to $9, can it? Technically, $8 plus 5% GST should be $8.40. So I asked the cashier for a receipt and mentioned that I think I was overcharged. While looking at the receipt, that's when I noticed I was charged for a "Single use Bag", as well as the "Combo PST 0.22" line. I didn't understand this at first, as it appears I'm being charged a tax, then getting taxed on the taxes. It wasn't until after I left that I realized this is the soda tax. They should re-word this to indicate it's the Soda Tax, as the line looks totally misleading. I was surprised to see the bag charge on the receipt. At no point in the conversation during ordering was I asked if I was dining in or ordering for take out. So I mentioned that I was dining in, and that she charged me for a bag that was totally unnecessary. She mentioned they only have a handful of dine-in food trays, so they went with charging everyone a bag instead. Then I noticed my change on the receipt. Yeah, I was shorted a nickel, by the cashier rounding down when she should have rounded up. Not that I care over a nickel, but this is skimming your customers. I went back to sit down to finish my lunch. Another older customer who was sitting in the restaurant came over to me and said he's a regular patron who visits almost daily, and not happy he's being charged a bag fee for dining in either. Then I looked around the dining room and everyone who was dining in had a bag. What a waste of paper bags and money being thrown away into the environment that is totally unnecessary. Give your dine-in customers a plastic dine-in food tray. Your restaurant had them before. So in summary: - "Combo PST 0.22" should be renamed "Soda Tax"; prevents your customers thinking they're being double taxed - Learn the rounding up / rounding down change; it's only been around for the past ten years, since 2013. This is not new. - Inform your customers they are being charged for a paper bag when necessary, rather than just charging it and saying nothing - Get more dine-in food trays for those who want to dine in; you've offered it before, and other locations / brands still offer it so why can't your business do it? Would I visit this location again? The petty skimming from rounding up / rounding down and paper bag charges for every customer regardless of dining in or taking out is wrong. I'll visit other DQ locations instead. Read more

Great location, friendly staff and great treats. Came here for a blizzard was greated upon entry and maxe welcome. Got a scor blizzard which was made in record time. Restaurant was clean, no dirt it was spotless, bathrooms too.

Bought some dinner & a treat this evening a new bacon double cheese burger & Oreo mint blizzard. Sign says served upside down or next one free was thrown on the counter and server walked away no receipt no thank you food was good service was terrible