Fong’s Eatery - Surrey, British Columbia

Their food is excellent, their delivery abysmal. I say that because twice they've delivered incomplete orders to our home for special occasion dinners. Once so many dishes were missing we needed to reheat all of the food when the other dishes arrived 45 minutes later. The other time some people ... whose dinner dishes hadn't arrived insisted the other eat, meaning dinner was eaten in two shifts. Not exactly ideal. Some restaurants take delivery problems seriously. The local White Spot got our delivery order wrong once, and the manager showed up at the door later with our correct order, a sincere apology and an $80 gift certificate. Fong's barely apologizes, like it's somehow the customer's fault. They don't seem to expedite the missing dishes either. My advice, eat in, don't risk delivery. And if you pick up your meal, check the bag's contents carefully. Read more

Not sure why, but although we ordered online and paid extra for delivery and gratuity, they thought we were going to pick up the order so our food sat in bags at the restaurant. It would have never been delivered had I not called to inquire why it was taking ... so long. They offered to recook the meal since it would have been cold, but we didn’t want to wait another hour so we asked for it to be delivered. We only live 5 minutes away but it still took another 1/2 hour to arrive. No apology or compensation was offered. Read more

Food was good as usual. But, $170 fed 4 adults and 2 little kids. No leftovers. That’s pretty steep. Unless quantity grows we will not go back.

Our food was absolutely wonderful. We had springs rolls, chow mein, spicy green beans, tofu and broccoli, and spicy eggplant. Everything was perfect. Fresh, hot and very very flavourful. We picked our food up so the atmosphere was irrelevant.

Perfect delivery of the most horrible food someone ever dared to prepare and serve for take out.we ordered House Chow Main and Honey Garlic Pork. The chow Main swam in undefinable brown water that continued to accumulate even after draining. The order had no flavor, none. The garlic pork was tough ... to be inedible and also swam in a watery concoction. No chop sticks, Soja sauce, napkins, fortune cookies etc accompanied the Order. Initially we had prepared to do 6 different orders, but then reconsidered leaving it at 2 due to the fact, we never used this restaurant before, even it’s located only 2 km from home. Never! Again. Unbelievable, the favorable on line reviews. Read more