Charcoal & Woodz - Surrey, British Columbia

Atmosphere is fabulous really, but the service could be so much better. Food choices not excellent and could do better for appetizers. Imposed gratuities are so triggering for me. When one goes out, should they be fortunate enough to do so, to be insulted by the owner that clearly does ... not pay staff enough as they want to impose a larger penalty on the consumer. I will simply take my business elsewhere. I know it is becoming the norm to have an imposed gratuity. It literally annoys me to the point of - I will keep my money at home. I like tipping also, but when its deserved and not because I am told to and I prefer to give cash to the server and most times, they do tip out in a pool so that the whole team benefits because they work to take care of the parties as a team - Read more

Food was incredible, service was horrible. The hostess pointed to the back of the restaurant and said there's a table set up back there. They rolled their eyes when we asked for extra cutlery. If you don't mind bad service the food really is amazing, I wouldn't ... go back just based on the attitude of the staff. Read more

Went for Mother's Day brunch and was one of the worst, if not THE worst dining experience I've ever had. Atmosphere - 1/5 The way the Mother's Day brunch was planned and executed was one of the most egregiously short-sighted moves I had ever seen, showing an absolutely disgusting level of ... disrespect for their customers. Place was packed to the brim, in the worst, possibly most unsafe way possible. The lineup for the buffet extended outdoors, and around the corner of the building- which warranted up to a 20 minute wait just to get your plate. While I can wait, I cannot tolerate people in wheelchairs and mobility issues having an incredibly hard time navigating the restaurant, given that additional tables were clearly packed into the restaurant, and seats were right up against the person behind you. People had to move their chairs and tables just to allow for these patrons to move. This was a clear safety violation, and should have been noted beforehand. What if there was a fire? We were seated right behind the buffet, which meant that our party had to scoot in our chairs or stand up to allow people behind me to move around in the middle of our meal. Service - 1/5 I will not blame the workers doing their job, however inexperienced they may be. What I will blame is management understaffing the service and overcrowding the restaurant. We did not receive any service beyond a simple "any drinks?" at the beginning of our meal- which isn't a surprise, given I saw one server manage in the ballpark of 70-80 people. They also ran out of dishes of all sorts. We had to use a dessert fork for our meal, and coffee cups for water since they had run out of their standard glasses. Food - 1/5 Now, I understand you can't expect the best from a hotel restaurant. However, for a "brunch"- the lunch options were lacking. By lacking, I mean absent, other than one roast beef carving station which dished out overcooked slices of roast. Additionally, food was clearly not replenished at a fast enough level, with many near-empty trays/bowls and food that had been soaking in it's own juices. The dessert station was in disrepair, with the chocolate fondue fountain grasping onto dear life, and trays of cake being served on a shelf 5-6ft off the ground. Not the easiest setup for most. Food quality was incredibly mediocre. It was clear that things were being rushed out- things were not fresh. The worst culprit was a salmon eggs benedict I got having a huge lack of salmon and a completely solidified yolk (how long had it been poached for???) Overall - 1/5 I'm not one to openly look for negativity in experiences, especially on Mother's Day. I tend to lean on the positive side. However, if this review either allows the restaurant to acknowledge its mistakes and ensure this never happens again, or warns YOU about booking Mother's Day brunch at this restaurant, then I'm happy to write a review like this. Read more

I was asked to leave immediately after my meal. Apparently licking the plates is frowned upon at this establishment… but I assure you the couple at the table beside me said they were finished their meal! Seriously though, the Braised Ribs were absolutely fantastic. Thank you for the prompt service, ... and the great meal! Read more

Our first time to visit this restaurant as we saw the great selection they had for their Happy Hour. We were very disappointed with food as even though we had ordered five different dishes, none of them tasted decent. We even had to send a couple of the dishes ... back to the kitchen (super salty). The restaurant itself is in a very nice location, clean, and the server we had (Kiran) was very sweet. They have variety of selection for their Happy Hour and price is very very good but the food does not taste good. Based on our food tasting experience, only giving the restaurant one star: 1) Chicken Tikka - Super Salty - send back to get redone, and came back okay tasting only. 2) Calamari - Dry, chewy, and tasted old 3) Fish Taco - missing taste. Came with two and we didn't event touch the second one. 4) Dry Ribs - also salty and sent back to the kitchen to get redone. When it back, it was not salty but still not good. 5) Chicken Wings - below average. Read more