Papa Murphy’s Take N Bake Pizza - Sherwood Park, Alberta

I went to papa Murphys tonight and I had the nicest lady help me and make my pizza her name was Khushi and she was such a nice lady and it made my experience much better . I will keep going there as often as I can because I live ... in the area !! Read more

Really unfortunate experience tonight. Ordered around 735pm. I understand you close at 8pm on Mondays. The website said the pizza would be ready in 10 minutes. I had ordered a dairy free cheese pizza. When my spouse arrived to pick up in over 10 minutes.. he was told that there ... is no dairy free cheese and "it's close to closing time, so I couldn't call you and tell you there was no dairy free cheese." He replied ok then light cheese.. but she had already made the pizza with regular cheese and said she will just take off some cheese.. then he asked instead for a refund for the pizza and she just stared at him blankly. So we now have a pizza I can't eat. He also had to wait 15 minutes past the time I was told it would be ready. The employee was very concerned with being "close to closing time" that the service was very poor. We ordered with plenty of time and this interaction doesn't seem fair. I think this deserves a refund. Read more

We placed an order at 12pm for 5:30 delivery, they accepted the order and sent a confirmation that it would be delivered then. It is now 6:30 and we have had no update from them. We cannot contact them as the phone goes straight to voicemail and the email would likely ... not get checked in time to make any difference. Extremely disappointed. Going to go to the store and try to get a refund or a pizza now, will update after. Edit: we drove to the store and they said they got a lot of orders and couldn’t fulfil them all in time. One of the 2 staff members said that we didn’t have it so bad because the Skip driver behind me had been waiting 50 mins in the store for his order. Just as bad they only refund 50% of orders when they miss them and cause a 2 hour delay. Ridiculous. Extremely disappointed and will not be returning ever, Red Swan it is for me! Edit 2: they are now harassing me by text and call to remove this review, which I will not do. Read more

Got 2 pizzas 4 days ago to cook at home, got moldy beef on my meat pizza with no sausage and a veggie pizza. I looked in the beef container before she did to notice the beef looked disgusting, and she dug around in there with no gloves. I said, ... “no I want a full refund, You lost all my trust” and she was too busy arguing and making stuff up like it was sauce or sausage stuck to the bottom. Run away fast and report this garbage to Alberta food and safety. Picture included below. Mold is scattered on pizza but the most obvious is middle left corner. Read more

I've been frequenting this location for awhile. It is not only the excellent service but also how well they make their pizza that has kept my wife and I coming back. My wife is celiac and has never had an issue. I would like to give Sonya a shout out ... for always being extra helpful and friendly, definitely a big reason that's kept us happy returning customers over the past several months! Read more