Bâton Rouge - Quebec City, Quebec

Our food was delicious and our overall experience was ok. Our server was pleasant enough, but he was too busy with other tables and we were definitely not a priority. He took our order fairly promptly, and our food came out within a reasonable wait time, and served by the ... manager...but our food came out before the coffee I ordered. No big..he did apologize and brought my coffee fairly quickly. We ate our entire meal though and we weren't asked how the food was or if I needed a top up etc. We observed him checking on other tables, and he was busy with a couple larger tables, but other than him grabbing my husband's empty plate, we only saw him...no interaction at all. I was finished my food shortly after and put my plate to the end of the table. A hostess came by and cleared a table, walked right past the plate, with no acknowledgement or indication she was coming back. Again, no big, we just wanted to pay and get going. Then after waiting 10 minutes, and no one walked by, including our server, I thought I'd try a hint by getting my card out to pay. I made it obvious but not so much so as to be rude. Waited another 10 minutes, with my plate still sitting on the table, and no sign of the server, when we finally saw the manager. I asked her for our bill and said that while our server was pleasant enough, even though he barely served us, and we waited a long time to try and pay. The manager did get our bill, but no apology, just an indifferent look and gave off an attitude of me wasting her time. He then came up, she couldn't pass off the debit machine fast enough to him, and she walked away. Long story short, I run several restaurants and tried to be patient, but as good as the food was, if we did live in the area, we would not be back. I do feel bad, in my irritated state, I didn't tip the server, but we barely saw him, and honestly he made no honest attempt to make amends either. Had he apologized, I'd have tipped him properly. And maybe the manager was having a bad day but if one of my management team treated a customer the way she did, she would be answering for it. Read more

A year ago I rated this place 5 stars. Tonight I had to change it to two. If you want to wait an hour and a half at 7pm mid week for your food go ahead. But I’ve never experienced such a long wait time for 2 sandwiches in my life. ... We were here a year ago and the service was great, we came back and so many people in our section were waiting over an hour for food this is absolutely insane. Worst service I’ve seen in Quebec City. A year ago when we came the service was fast and Diane was a great waitress. Tonight our waitress was also nice, and we ended up having a free desert, and our food was good. Read more

We stopped here as it was nearby our hotel. They have English menus, which was a nice surprise for my friend and I from the States. Our waitress, Pascelle, was lovely! Our food was so delicious and we had a great time. The lighting in the restaurant is also very ... nice, and everything came out quickly. Would love to visit again! Read more

Our first time at this restaurant chain, and we were very disappointed with our food. The ribs were excellent, but the coleslaw tasted old and rotten. The frys were cold. And the salmon tartar , did not look like the picture on the Menu..

Excellent service. Food was great, ribs were not impressive but the steak, shrimps were wonderful. Drink was amazing and the gluten free chocolate cake was amazing.