Boston Pizza - Penticton, British Columbia

My family and some family friends and I all went out to the Boston Pizza in Penticton to celebrate the end of the school year—my younger sister and her friend moving into the school up from elementary and myself moving into my grad year. We have been coming for about 3 ... years now and while we would have some minor bumps, they weren’t enough to warrant our decision on what happened the last time we went…. While I do understand staffing shortages, this was not the greatest. We had spent a total two hours there with one of our friends leaving after an hour because he had prior engagements that he couldn’t miss—we wound up getting his food packed up when it came. We had to ask servers for cutlery when it should have been put on our table after everyone’s order was taken. People who came in after us were getting their food and leaving before us. And food was coming an hour after we had arrived; no one checked to see how the food was or if we needed anything else (ie. drink refills; asked for those and it took a solid 20 minutes before they arrived). Now you might be thinking I’m being unfair. They’re possibly short staffed and it could have been busy…. Half of the dining area wasn’t even being used and they had ~3 servers on to cover the smaller dining section that was used. And it was a fairly steady flow of people; not jam-packed but not deserted either. One of the servers threw several plates of food on our table with attitude. On top of what happened so far, they wanted us to tip ~18%. While the adults did dispute it and had the tip removed in the end, we sure as hell won’t be coming back. I can understand being short staffed and it being jam-packed, but that doesn’t excuse what happened. Thanks for the memories up until now; I think I’ll choose to take my business elsewhere for my grad dinner next year. Read more

Went in for Lunch and food was good and service was good! Host however needs to learn manners, super rude and slammed the menus on the table and left. Didn’t even get a “hi how are you?” When we came in and when we left just glared us down. Not ... impressed, the host needs to learn how to greet people into a restaurant not make them want to leave. Read more

Big Party's in Penticton is the place I stop coming from AB everytime when visiting my dying great auntie in the lovely sunshine town. She loves the cold iced teas and the servers don't look at me weird when I soak the bandera bread in the water cups so she ... can swallow it. Thanks BPs! Read more

Adored , not loved the Carbonara pizza with alfredo sauce. I was skeptical to try it , I went for it instead and zero regrets . Best Ever Pizza ate in my life . Given today marks Valentine's Day , Boston Pizza offers to make and bake ... any of their regular-listed menu pizzas into heart-shaped ones like my photo caption depicts . My Heart had hers , a Boston Royale shaped into a heart-shaped one . Love You Karen Read more

Good selection of comfort foods, a family friendly resturant with a bar side and normal side. Both sides show sports games, and kids are allowed on both sides. Food is usually good, although the service can be hit and miss.