Sushi Shop Saint-Basile-le-Grand - Montreal, Quebec

Ordered off their online website and inputed modifications on some item's on the correct items . However arrived at the store and the modifications were on the incorrect items and when informing them presented me with their receipt however on the online basket showed it was on the correct items. ... Staff then proceeded to blame me for not follow uo with them . When the fault seemed to be due to the information transmitted from their online platform to their shop. First time this has happened where they blamed the customer for not following up when the error was due to their own information transmission between website order and restaurant. HIGHLY recommend to go in store for order or else the staff will blame you for not following up on your own order and keeping an eye on it. Read more

I’ve been a regular customer for many years and honestly was never disappointed by this shop. Every time, the service was excellent and the food quality was amazing. Will definitively continue coming back here.

They messed up my boba order, I was with someone else and we both got the same order yet their tea tasted way better and mine was flat and was missing some kind of sugar ingredient. Had to add caramel syrup in mine back home. It also took a long ... time like 10 minutes to get our order. The person making ours was multi tasking so it's not surprising the order got messed up. Very disappointing... Read more

Excellent customer service delicious and fresh.

Ordered with 1.5h notice. They took so many order we were 12 people waiting outside in the cold with the same pick up time. Poor time management. Not the first time I have to wait way pass my pick up time. Update: food wasn't ready when I finally got in 35 ... minutes after the schedule pick up time. There was also way more people inside than the allowed limit of 4. Read more