Starbucks - Montreal, Quebec

Waaayyyyyyyyyyyyy too long to take drive thru order, and wayyyyyyyy to long to finally get the complete order. Do not go if you’re in a rush.

Slowest staff I ever seen. Half the staff twiddling their thumbs while 15 people wait for their coffees. Big management issue and zero consistency. This location is in dire need of restructuration.

The worst customer service experience i’ve encountered in all of my life. Monday April 22nd around 2:45 pm i go to drive threw and ask for a dirty chai, the women says how many shots of espresso do you want in it…. i said oh it has espresso? (I previously got to ... try this drink at starbucks rockland they were giving out testers i didn’t know what was in it) but it was yummy! She responds how do you not know what’s in what your ordering ? uhhhh wow ok ? I didn’t say anything i asked what flavour cold foams they have and she screamed strawberrryyyy, vanilaaaaa and matcha!!! I got to the drive threw counter to pay it was 15,23 i gave her a 20$ bill in one hand and a 0,25 cent in the other hand she didn’t take the 0,25 cent she said it was to late her cash was already opened. No it was not, now i bursted i was fed up i ask r her what was her issue exactly and why is she working in customer service if this is her attitude ? I want to speak to your manager well guess what? The manager was standing there the whole time seeing all of this happen and did not say 1 word. He asked her what the issue was, since she didn’t want to give me back a 5$ bill he took the change from her and gave me my 5$ bill…but he did absolutely nothing to rectify the situation. As a manager how do you see an employee speaking to a customer like this and do nothing about it ? Starbucks usually has higher standards than this, i am beyond shocked. I have filed a complaint and i am waiting for the district manager to reach out to me which i’m hoping they do because this women “ Bouclair” was her name from the name tag should not be working in customer service also she asked me why i didn’t speak to her in french. I’m confused i didn’t know we were obliged to speak in french, my french is not good and i definatly don’t want to mess up my order 😂 unreal Read more

Super slow staff, I waited 15 minutes on drive through and it was not moving, then decided to go inside and I understood why the drive through is not moving, employees are so slow as if they have all the time in the world, I had to wait another 15 ... minutes to get my order even though it was half empty here and no line up, horrible slow slow service. Additionally they messed up my order! Never again! Read more

Bots are unable to function properly. Please send them back to the factory. The way that they function is not up to factory standards. The NPC’s were all over the place. My order was scrapped twice. And if you look at the picture, look at how much ice they put ... in compared to the volume. Only ice and no spice. The quality is not even on par with policy standards. Suggestion : Reprogram your staff please. Read more