Boston Pizza - Montreal, Quebec

Worst time ever! And we have been there many times before. It took forever to get a server even after asking a couple of times for one. By the way, we had a reservation! After that, the soft drinks were more like fizzy water. It took also a couple of ... times to get it right. They did not seem to understand the machine had a problem and kept bringing "fizzy water". Once we were able to order, one of the pizzas came missing a slice! Can you believe that? The pizza dough wasn't completely cooked. You would definitely know what I mean... anyway, there wasn't a manager last night, Saturday Dec 2nd/2023. The young employees just shrugged when I mentioned the discontent. Like, sorry sir, there is nothing we can do! Even with all of that, I felt obligated to leave a 15% tip, cause I know it's not their fault. Stay way if you can!!! I will switch my son's birthday place from now on! Read more

I was torn on this rating between giving a 5 or 3. I decided it was a 4 because the manager did give us a free pitcher of lemonade... otherwise it would've been a 3. It was my grad and when we got there to celebrate, they told us it ... would be a 30 mins wait so, I asked if we could go on the terrace. The little boy helping the host said no problem and he went to unlock it for us. The kitchen manager came to greet us and gave us a lemonade pitcher on the house. Not long after the dining room manager came to see us and said she'd find us a table right away because there were empty tables inside. We went in and it took forever for the waitress to come see us but, that was acceptable as the place was full. We placed our order about half an hour before the rest of our party arrived. We got our food not long after their arrival. However it took forever for the waitress to come take their order. What was even more disappointing is that it took forever for them to get their food so, I had my son share his pizza with my nephew. I'd have to tell you don't order the jambalaya there. Because even after the eternity for the rest of the party to be served it took over half an hour before my sister got her jambalaya. It's always the case when you order the jambalaya. My sister always orders this and it always reaches over half an hour after everyone else's food. Unless you don't mind to wait and see the others eat in front of you and have them wait an eternity after they have finished eating for you to eat. Once we were done, the rest of the party left and, we stayed so that I can order fried pickles and cactus potatoes for take out since I had given my potatoes to the kids. It took forever. In between ordering them and receiving them it took at least half an hour and, by then the restaurant was empty. There was us and a table of young adults that were just ordering alcoholic beverages. The wait was way too long considering the restaurant was empty. I went to find out if I could at least pay while we waited... question of saving time. The waitress said sorry it's taking so long but they wanted to make sure your pickles are ready at the same time as the potatoes. When ordering the food I made a point of telling the waitress to pls put it in a plastic take out dish for it not to get soggy. When I got home the pickles were in the plastic container. However they were completely soggy because someone thought it'd be smart to put salad under them so, I winded up having to put them in the air fryer. The cactus potatoes (they're kind of like homemade chips) were completely burnt. I wonder how that happened 🤔. If I was told it was taking longer cause they wanted to make sure the pickles would be ready at the same time 🤔. I'm no chef but, someone should've stopped cooking the potatoes once they started getting too crispy and burnt. Read more

It's a good place for a quick bite. Has Big TV screens to watch sports/fights. Has a bar area. Food is good, but the quality isn't as good as it was before. Also, the prices got a bit higher. Overall, nice place.

Definitely do not recommend. I completely understand that people have off days & service can suffer due to lack of staff, or a variety of other reasons, but this was not that. Started with waiting 45+ minutes for our food (1 main each, 2 people. Chicken Parmesan & The Big Dipper), while ... those around us who arrived after us had alreadybeen served and were eating). Then, when our food arrived, it was fridge cold. No exaggeration. The pasta(that came with the chicken parm) along with the mashed potatoes & the 'steak sandwich' (from The Big Dipper). While we waited for our waitress to let her know, someone asked if we'd like our drinks refilled. My husband hadn't finished his drink yet, but said yes & asked for another one. The bus boy/ server then tried to take the drink out of my husband's hand. When my husband said he'd be finishing the drink he had too, the server left & never came back. When we advised our waitress about our food being cold she offered to heat up the parmesan but advised my husband that - and I quote; "The mashed potatoes? Ya, I'm not surprised. They come frozen".. But they never offered to warm up his meal or offered any kind of replacement/ solution. (Not only was his meal cold, there were only two very thin pieces of actual meat in the "steak sandwich" - see picture) And lastly, we didn't even get to eat together! I ended up having to wait yet again to get my food back after it was apparently warmed up (it was still cold by the time I got it back). So much so that my husband had time to finish his meal. (I asked him to eat, as I didnt want his food getting any colder & yes, he offered me some of his in the meantime, lol) Anyway, would unfortunately not recommend & will not be going back again. PS. I dont need the Owner or Corporate to comment their 'copy & paste' response to ask me to submit this info on their website too. I already did however, this feedback & that of others posted here should be sufficient enough & speak for itself. Read more

Ordered their steak and cheese sandwich the other day with Uber eats. The meat was dry, cheese was cold and everything else about the sandwich was honestly just disappointed because I was excited since I haven't had Boston Pizza in a while.