Chipotle Mexican Grill - London, Ontario

Picked up 2 chicken bowls yesterday with guacamole and chips. It was on the evening at 8.45 pm probably the leftover from all guacamole was put there before closing - the colour was more brown than green. The chicken wasn’t yummy at all but the guacamole was ... from overripe brown avocados and was sour. He had diarrhea at night and had to stay home from school and stomach ache and crams. Paying 40$ and being sick is a no-go !!! The quality used to be good years ago but going down the drain now. To get sick is a no-go! Update… a week into it now, my son wasn’t able to go to school for the whole week, the doctor diagnosed food poisoning and I was contacted via phone once by the company. I missed that phone call and called 3 times back and left my number within that week. The respective lady is not reachable at all. Chipotle with your non existent customer care you made it worst! Read more

Today, my family (who came from USA) and I visited a Chipotle store, and unfortunately, our experience was far from satisfactory. The service person( she is a lady) who took our order was quite rude and made us feel undervalued and her tone was very rude while she was preparing our ... bowl. Note:- my niece told her what she felt and that lady even did not apologize to her. When it came to preparing our veggie bowl, the quantity of the veggies & cheese was disappointing. It felt like our order was prepared hastily and without care. Overall, this visit did not meet the standards we have come to expect from CHIPOTLE, and it left us quite disappointed. Read more

I AM STRICT VEGETARIAN but found PIECE OF CHICKEN in my order. Used to live this location but this is unbearable . This is a religious thing for me . That was thier closing time and they did this to my order . I want strict action to be taken ... against this. Read more

Found a BLADE in my food at this location, bit down on something hard and pulled this out of my mouth. Forever ruined chipotle for me. I reached out to chipotle Canada and was given a refund for the meal not sure if they did anything else to make sure ... this doesn’t happen again or worse where someone swallows it. Would definitely avoid this location not worth it. Read more

First time trying Chipotle in Canada, it tastes exactly like the American locations. The brand is definitely maintaining their consistency! I’m a huge fan of their Chicken Bowl. It’s always so flavourful and it really hits the spot for spicy cravings when you’re opting in for the hot salsa.