Panago Pizza - London, Ontario

The pizza was custom-made and well done as we wanted. It tasted delicious. We ordered a side of garlic cheezy bread. It was good but I personally like more butter and cheese ratio as compared to the bread. I loved the Italian garlic dip. The guy who attended us was ... considerate. Cheerio! Read more

Went online to order 3 pizzas - as a "guest." Clicked to order it all, then the dips and when the web site asked my location, I put in my city, and when I wanted to finalize my order, it says on the top "We're out of baby spinach." I ... couldn't specifically recall ordering any "baby spinach" so I went on their online chat and told them that I can't process my order. Panago rep then asks me what I ordered. I tell him/her they should be able to see my order by my address or phone number... but they said they can't. (Side-thought: Online ordering software needs to be improved!) I went to my shopping cart and one-by-one I copied and pasted my entire order in the chat window. he/she now calls my attention that the "vegetarian pizza" on their menu that I ordered actually has the baby spinach that the local store is out of order. Hmmm, I then asked to remove that ingredient and proceed to make my veggie pizza without it. He/she says he/she cannot do that, I will have to do it manually or call the number and order by the phone. Gee, here is the 21st digital century, having to go on the phone, but it's OK, no problem, I no longer trusted their online ordering system, so having no other options, I called their number and spoke to a guy, told him what I want to order but since I spent over 15 minutes TRYING to make my order, I would like some reimbursement for my (wasted) time. He said he can't personally provide me with any discount or reimbursement, but he will let me speak with Customer Care... so he put me on hold. About 3 minutes later he comes back online and tells me Customer Care is not answering so there is nothing he can do other than take my order. I truly wondered about the entire Panago Business' integrity, but as a last option I asked him if I could speak with someone who takes care of his employment. His Supervisor could not help me either with any reimbursement, even though at this point I have already offered free help in informing them what I would do to improve their business (had I been a shareholder or an owner of the Panago Empire...), so I asked to speak to her Manager (gee, how many people does it take to get to a resolution???). In a few minutes I was speaking with a Panago Manager at their Head Office (Whew!). I told her in great length what I would do to improve their online ordering software (in steps -- as I own a software corporation as well), and she proceeded to offer me an approximately 10% credit (we got here in about 20 minutes, whew!). I now asked her if I can have my order processed with the discount she graciously offered and provided me with, so she transferred me to their Vancouver Customer Care Centre (Oh, gee, they actually answer the phone? Hmmm...) where I placed my order with the discount -- at this point most people would have given up on them sending Panago on a nose dive as far as future orders are concerned... but I was still trying to help them, although I think my suggestions fell on deaf ears. Nevertheless, when the 3 Panago pizzas arrived, we were super hungry by then due to the long delay... Unfortunately the pizzas tasted mediocre only, nothing special. This was the second time in my life that I ordered from Panago. We won't order from them ever again. I cannot recommend Panago to anyone as their customer service and food quality are well below average. Read more

Great pizza place. Very hot, loads of topping options, great service. Chose the Panago classic and cheesy garlic bread. Only real negative for me was the pizza sauce (not very thick or flavourful) and the lack of seating inside. Tried the jalepeno ranch dipping sauce - it was amazing! ... Overall ambience is poor. Overall food is great! Read more

this place absolutely sucks. I know they have great pizza When i called for delivery I was told they didn't deliver to my area. I am 6 KM away, give me a break. So to put it simply they don't deliver to 3/4 of London

Largest selection of toppings Ive ever seen. Can chose any combination of dough, toppings and sauce and they will make you the best pizza ever. You definitely need to try this place out if you haven't already