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Ontario, London
Open Now
Closed
595 Richmond Street, London, Ontario N6A 1M6, Canada (Ontario, London)
11:30 AM - 09:00 PM (Today)
Mon - Fri: 11:30 AM - 09:00 PM
Sat - Sun: 12:00 PM - 09:00 PM
Sat - Sun: 12:00 PM - 09:00 PM
Joe Kool’s Restaurants Limited, nestled in the heart of London, Ontario, offers a vibrant and welcoming atmosphere perfect for any occasion. Renowned for its eclectic menu, the eatery harmoniously blends classic comfort food with unique culinary twists, ensuring there’s something for everyone. Whether you’re enjoying a casual night out with friends or celebrating a special event, Joe Kool’s promises an unforgettable dining experience filled with great food, drinks, and an undeniable sense of community.
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I am honestly upset that I even have to make this review because I have enjoyed going to Joe Kools for awhile now but my most recent experience has left a sour taste in my mouth and I will never be returning. To begin, I am 100% going to take accountability ... for the fact that I had too much to drink and I am not making any excuses for it, however, this is a bar atmosphere so you would assume their staff are better equipped and trained to handle intoxicated people in other ways than harassment. My friend and I went into the washroom and entered the same stall together because I needed to throw up, mind you, there was NO security to be found in the washroom at this time, so it wasn’t an issue. I know the one person per stall rule but there was no one there to enforce it and I thought perhaps extenuating circumstances allowed for a little understanding and leeway but god was I ever wrong. After 10 minutes we exit the stall and the security guard instructs me that I need to leave to which I put up no fight because that was my plan all along. My friend and I then proceeded to leave the bathroom and she essentially chased us out even though we 100% complied with her order. I was making my way up the stairs thinking my friend was right behind me but the guard had begun interrogating her about why we were in the stall together when she clearly knew it was because I wasn’t feeling well, she definitely saw my knees on the ground and the backs of my shows so she knew exactly why my friend had come in the stall with me. I somehow managed to get in the Uber home without my friend, had security actually done their job and ensured the safety of their patrons that guard would have let my friend leave with me because you don’t leave drunk people alone. The guard then starts yelling at my friend before giving her a chance to explain herself and then brings her to a small room and instructs her to stay there and my friend asks her if she can call me to make sure I’m okay and the guard answers with “she seemed fine she left by herself”. A male guard then comes into the room where my friend has been essentially detained by someone who has absolutely no authority nor grounds to do such a thing, and tells her she’s able to leave after asking her why she was in there. I think what makes this situation even scarier is the fact that this is a woman’s washroom with a female security guard but in no way is it a safe space for women whatsoever, because the guard feels the need to intimidate girls. I have read other reviews similar to mine so I know this is not a one off experience and it disappoints me that Joe Kool’s has no interest in giving their employees adequate training, it seems like even basic smart serve principles about dealing with and identifying signs of intoxication go out the window once you get into that washroom. It’s not about safety, it’s about fear. Read more