Richie’s Family Restaurant - London, Ontario

Sophia is an amazing server!! We got pork souvlaki, feta cheese, spanakopita, french fries and some breakfast stuff. Temperature was slightly inconsistent. Service was very fast. A bit expensive, but I would return!

We’re from brights grove & Have had 3 visits to Richie’s over the past 3years. We’ve always had a great experience, From welcoming in, to being seated quickly and server attending to us promptly. We ordered from the menu, We received our food quickly and hot. For a family restaurant , ... they are hitting all the sweet spots for service ,price and food quality. I would highly recommend and I would go again and again. Read more

Stopped in for lunch with my mom for an early mother's day, at her request. I got the Richie's clubhouse in a wrap which was large and had to be eaten in two meals, with a salad. My mom got the grilled Caesar chicken wrap with fries and gravy. The food ... was pretty good. No complaints. The portion sizes were good for the price. The server was quick to get to our table and the food came out quickly. We were missing the cutlery when our food arrived but the server was quick to bring it to our table when mentioned. Otherwise it was good experience. Read more

We spent near $100 and it was underwhelming to say the least and we weren’t even given cutlery or napkins. Disappointed. Edited to add the restaurant seems to value excuses over resolution. $19 fruit and cottage cheese plate and less than a 1/4 cup of fruit and the eggs we ordered scrambled ... were fried with a brown crust from over cooking. Even McDonald’s puts cutlery! What a terrible excuse for bare minimum! Read more

Last update: the restaurant’s response is careless. Typically when food is served, there is a follow up by the server to see how everything is. This didn’t happen until my family had eaten their meals and we were waiting for the bill. I’m sitting there, having ... eaten 1 slice of bread, and gave my sausages to my husband because they were not well done as specified. Out of 3 adults, one adult didn’t receive what they ordered. I also love the excuse of being busy for the terrible service. It’s not just about the food, the entire experience for $65 was robbery. No seat provided for a 2 year old, no common sense to provide crayons and paper knowing the wait was going to be long, having to wait way too long to get a cup of coffee, being told there was no manager when there was, not offering to take my meal off the bill. The server is the last line of quality check before the food reaches the patron. She knew what I ordered and still she served it and never came back. I was never called by the owner after leaving this review and calling the restaurant twice. This place is NOTHING like it use to be! They say it should be better than what your patrons can do at home, and I can cook an egg to medium and butterfly a sausage. I’ll be sure to tell everyone about my experience. Update 2 (1 week later): no one has reached out to me. I was told by the Manager that the owner would call me as I have asked for a refund. Update: my mother in law got sick shortly after me writing my review. I called the restaurant directly and I’ve been told the owner will reach out. As a mom who never gets to go out and be treated, my family and I came in late morning with my 2 year old, mother in law and husband. First off, we were seated without seating for a toddler and had to wait 15 minutes to get a booster, and we were seated without crayons and colouring pages (things we expected from our first visit back in the summer). After about 30 minutes our order for drinks and food were taken. We received our drinks about 35/40 minutes after being seated. Our 2 year olds drink came in a to-go coffee cup which didn’t go over well, just all over her. My meal was $15 and I asked tor medium eggs and very well done sausage. When our food eventually came out, my meal was undercooked and not at all medium eggs or well done sausage. I waited the entire length of time it took my family to eat their food to let the server know, since she didn’t come back until it was time for the bill and their plates were done. I mentioned what had happened and I got sympathies. At the time the bill came she then offered us coffee refills (about 40 minutes too late), as we were ready to get the heck out of there. The bill had a charge for my meal. I questioned this and said, I didn’t get what I ordered and I’m leaving hungry. The server said there was no manager and shrugged. I spent $65 today on 18oz of coffee, a few eggs, some sausages and warm bread (because the bread was not toasted). I spent $65 on East Side Mario’s last night and got two massive trays of pasta, lots of vegetables, 2 loaves of bread, huge family salad and an appetizer WITH delivery. I’m not understanding why eggs and bread and zero service cost me the same amount. I will only be back for a refund, not as a repeat customer. Things aren’t cheap anymore and it feels like robbery when these places charge what they do, and you can do it better at home for maybe $15 total. Read more