Marble Slab Creamery - Edmonton, Alberta

Does this location only hire people who hate their lives? Twice we’ve come here and both times, we’ve had terrible customer service. Today, the guy didn’t even mix in our toppings and then when I asked about it, he said ‘well you didn’t say anything so I didn’t bother!’. What ... kinda depression you gotta have to hate an ice cream place? Dude just quit 🙄 Read more

For years we have ordered the same ice cream Birthday cake with bananas and graham wafers. Lately it has been a challenge. They say they don’t do that but when I say you have in the past they do it. Last time an older gentleman refused and ... told me they never have. Practically called us a liar in front of other customers. I left the store and will never be back to that location. A week later asked for the same at the West Edmonton Mall location…No questions asked. How is that. Read more

Quick service and lots of different options to choose from. Friendly staff and great ice cream what else can you ask for!

The new ownership is wonderful! The friendly older gentleman working there gave my son a lollipop and water free of charge. The place was very clean and welcoming.

Please do not support this establishment. Absolutely terrible customer service, the worst I've ever encountered. My wife ordered a cake for my kid's birthday on a Monday for a Wednesday pickup. We go to pick it up on Wednesday only to be told it was already given out. ... Clearly they gave it out to the wrong person and it should be a straightforward refund, right? Nope. The older man we were dealing with (the owner I believe) was terribly rude and unprofessional. After some back and forth where he essentially called us liars and suggested someone else we know already took it, we asked for a refund and he refused. He offered to give us some generic cake as a substitute rather than the custom one we already paid extra for. At this point this was not an acceptable outcome. For one, we paid extra for specific toppings and lettering and didn't want a lesser cake for the same money, and two, his tone during the encounter was needlessly aggressive and we didn't feel comfortable supporting their business. We left quite upset on what should have been one of the happiest days of our year. They've called us to ask us to come in on their schedule, to take time out of our day so the employee who gave it away can be there for some reason. They somehow feel it's our responsibility to make sure they don't give it to the wrong person. They apparently didn't ask for ID, they don't give out an order slip, they didn't check the person picking up has the method of payment used to make the order. They indicated their security cameras were not working at the time so they can't check who picked it up. Someone else took our cake and shame on them, but much more egregious is the way the business treated us as patrons who frequented their establishment and who just wanted a cake for our kid's birthday. I've never left a bad review anywhere before, but my hope is that this saves at least one other family from experiencing what we had to go through with this rude and unprofessional establishment. Finally, if you do end up ordering a cake from here, do not pay for it until you pick it up, or at the very least use your credit card so you have a recourse when they refuse to refund you for a cake you never receive. Read more