Panago Pizza - Edmonton, Alberta

After a long day, my 21 yr old child that is on the spectrum and I stopped here to order pizza. It was going to be a 20 minute wait and my kid couldn't sit that long. We asked for delivery to our hotel instead. We were told okay, we ... had paid, my child left a 15% tip. Surprisingly the food showed up quickly (i was called from downstairs) and I sent my child downstairs since I was already in my pj's. The phone rang again and the delivery person informed me that I needed to pay for delivery since it was originally not a delivery order. I knew I had sent my kid downstairs without a wallet,told the guy I was in my pj's but wrapped a blanket around me and hurried downstairs. The young man looked embarrassed, I was embarrassed and my kid was flustered. I was told his boss told him I had to pay him for delivery, yet he didn't have change for a $20 and now everyone walking into the lobby is staring at us. I wasn't going to hand over $20 when I wasn't even presented with a biil or the decency of the manager to have called and prepared me. It felt like extortion. I gave the young man what I had and he left. I went upstairs only to find out the Vegetarian had turned into a Mediterranean and the sauce my child ordered wasn't there. I though long and hard about leaving this review, since I prefer to applaud successes in life but this whole experience was less than any other experience I have had with Panago Read more

Even after asking extra cheese he put one cup of cheese and he said he put three and I am watching him lie on face shame on u guys

Bought chicken club today, taste awful and it’s salty and barely passes my throat . If only I knew I wouldn’t have tipped them🥺

The pizza was not good. When it arrived at my door I opened the box, was dead cold, and oddly very dry with a thin, barely there layer of cheese - it was like they were trying to get away with putting as little cheese as possible on it - ... it also seemed like they may have used frozen cheese, the way it looked on the pizza. Same with the pizza sauce, very little could barely taste it. I usually order dominos but wanted to try something new and will go back to dominos after this experience. I will never order from this location panago again. In the end we were too hungry to wait or do anything further about it, so had a piece each and trashed it. Very disappointing. Read more

I was happy with quick service and food tasted fine but have come to this location twice and both times very sick afterwards. No issue with other Panago’s. Ordered pizza and wings both times.