Tim Hortons - Edmonton, Alberta

SERVICE REVIEW ONLY I'm a regular in this Tim branch, but let me tell you that they have this Filipino long-hair guy (maybe in his '30s) who works there with the lowest, rudest, and most arrogant manner of employee I have experienced in my life. I love the manager and the rest ... of the staff but not that guy. I don't write reviews often, but this one has bothered me so many times and I can't tolerate his attitude anymore. 1. Most of the time he's in the drive-through window and always complaining about the distance of our car to the window. 2. Some other times, if I'm asking about napkins or trays, he will just repeat my request rudely with his mean eyes. 3. When he talks to me and I can't hear him clearly, he will just repeat it (again) rudely and escalate his voice arrogantly. 4. Also, once he took my order from the inside counter, he made the wrong order and was super defensive when I asked him to fix it, but I still ended up with the wrong order and needed to return it to the kitchen. Maybe he is just too tired to work in the morning shift, as apparently, he is also working in Tollestrup-Asphalt concrete (*I think that is the name) contractor -as he drives a Tollestrup company Red boxed car and parks in front of the side window of the restaurant. The management should really re-train him the basic rules of customer service attitude. Read more

We went and ordered Saturday around 7 PM We chose the drive-through the person that took our order was extremely rude. The Broccoli Soup was rotten with a very bad taste The chicken chipotle wrap was also tainted tasting.

I was looking forward to trying your new pizza. Went through the drive through 55 minutes before closing and I'm told they don't make pizza in the last hour before closing. The menu showed the pizza being offered. No disclaimer about no pizza for the last hour. Very disappointed and I ... can't fathom this is the policy. Read more

I bought a sandwich this morning ask to add lettuce, and the lettuce was black in color and not fresh and smelled so bad. They also charge $ .60 for that. I paid for this garbage lettuce. This is so unexpected.

Beautiful place very cozy and relaxing. Staff are great. supporting our strathcona business communities