Boston Pizza - Edmonton, Alberta

I wish I had read the reviews for this location before going there. Our party of 5 was seated on the side of the restaurant that was nearly full (the other side was nearly empty). We ordered appies and drinks, then about 10 minutes later we ordered our ... meals. After ordering another large party was seated in our section - please note they came in AFTER we placed our order. Their table of 13 ordered appies and meals, both of which they received before our meals were served. Another table of 3 was seated, ordered and served, again before we got our meals. We desperately needed refills on our beverages and after 45 minutes we had to flag down 2 different staff just for drinks. When we finally got refills, one of the soft drinks was not at all correct. One hour and 20 minutes after ordering (we are talking pasta, brute and Thai wrap - so nothing very complicated) we finally got our order, only to discover one of the meals was not correct. After speaking to the “manager” Noah (I use this term very loosely) about our disappointing experience, delays, and incorrect order, we were told our server was new and had a lot to learn. He indicated the incorrect portion of the order would be corrected… AND THEN WALKED AWAY WITHOUT FURTHER DISCUSSION!!! 45 minutes after this “conversation” the corrected portion of the meal was delivered in a take out bag by our server who was in tears. We spoke to the server to express that the conversation we had with Noah was to discuss our overall experience, and to acknowledge that this one single server had 3 large groups to deal with all alone! (There were 2 managers standing at the front counter chatting while the servers were running). Finally, our bill came (with absolutely no courtesies given for the terrible experience). We paid the bill and tipped the server. As we were leaving we stopped and talked to Noah again to express that we were very disappointed that he did nothing to improve our overall experience. He responded with “we I’m sorry you feel that way, have a good night” (with zero eye contact or sincerity). At the end of this very long night, we left the restaurant with Noah blaming us for the server being in tears, Noah throwing the server under the bus by saying they had a lot to learn, and that he did nothing because the situation didn’t warrant any corrective action!! I have NEVER been treated this poorly in my entire life. Oh, and after we left and were standing outside discussing what happened, another group came out a few minutes later saying that Noah and 2 other staff were standing at the front counter bad mouthing us and saying he can’t stand people like us… So, basically, if you expect decent speed and accuracy, don’t dine here or at least don’t express your concerns to Noah, because you will be made to feel like terrible people. 1/5 stars is generous. From the responses to the other comments it is clear that the owner/management will not address/respond to specific concerns here but continue to put a link to another feedback site. How about some actual accountability?? Read more

We've been ordering from this bps for years but it has really gone down hill. We ordered delivery and my salad was wilted with black marks on the lettuce. With these prices it's just not worth it to take a gamble on getting spoiled produce.

As the season for indulgent comfort food arrives, my culinary journey led us to Boston Pizza on Capilano, where we had the pleasure of experiencing their array of new dishes as posted online. Among the culinary treasures we explored, the Carbonara Pasta and Kick'n Onion Rings stood out, eliciting delight with ... their rich flavors and satisfying textures. The Carbonara Pasta, in particular, offered a delightful fusion of creamy pasta and savory ingredients that left our taste buds in appreciation. The Hawaiian Pizza was ok. While the food was undoubtedly a highlight, the ambiance at this particular Boston Pizza location can be described as acceptable, fitting the mold of an establishment in an older neighborhood. It carries an air of quietude, which can be a great for those seeking a serene dining experience. However, it's worth noting that the service aspect left something to be desired. Our server appeared to be a bit tardy in delivering water, and it was served per person, which may not be the most convenient approach when dining as a family. An option for a pitcher or larger glass could potentially enhance the overall dining experience in this regard. Therefore, there is room for improvement in this area, and it's an aspect that could enhance the overall dining experience. In summary, our visit to Boston Pizza on Capilano left us with mixed impressions. The food, undoubtedly, was a highlight and reason enough to consider a return visit. The atmosphere, though quiet and fitting for the neighborhood, was acceptable. However, the service could benefit from some enhancements to provide a more seamless dining experience. We're inclined to return in the future to see if these aspects have improved, primarily because the food left us with a positive impression. Read more

Was a lovely dinner, celebrating my birthday with my family. The hand-crafted lemonade wasn't the bed, but the food was quite food. And excellent portions in the hungry carnivore pasta dish. I even had to take home leftovers, and the cheese cake was delicious with the caramel sauce and whip ... cream. Tenesha was our server, and she was amazing. All in all, it was a good experience, and the food didn't take very long to come out either! Read more

I recently visited Boston Pizza and had the Hungry Carnivore pasta dish. It was delicious! The staff were so friendly and accommodating, it made the experience even better. I would highly recommend Boston Pizza to anyone looking for a great meal with awesome service.