McDonald’s - Abbotsford, British Columbia

Dear McDonald's Management, I hope this message finds you well. I am writing to express my concern and dissatisfaction regarding the restroom in the children’s play area of your restaurant. It has been consistently out of order, which poses significant inconvenience and discomfort for parents and their children. As a parent, I ... can’t leave my children unattended in the play area to use the restroom located in the general dining area. This not only disrupts our visit but also raises safety concerns. The restroom in the children’s play area was briefly operational for a day but has since been closed again. I kindly request that you prioritize the repair and maintenance of this restroom to ensure it is consistently available for use. Providing a functional restroom in the children's play area is crucial for a comfortable and enjoyable experience for families visiting your restaurant. Thank you for your attention to this matter. I look forward to a prompt resolution. Sincerely,irina Read more

This is what the drive thru at this location deems a filled drink. I've flagged this issues with them before here regarding this. Don't waste your money here.

I'm writing this as a McDonald's not as a regular restaurant. This is one of the better locations we've been to. Clean, nice play area and very helpful staff. I was trying to figure out how to get the discounts by using the app and the girls at the counter ... were excellent. High chairs in the play area and lots of good seating was available when we went in the evening. Read more

We always go to drive through at this location, and service are always good, its not too long to wait for the order and staff are friendly at drive through. But today we decided to go dine in for dinner, and it’s very disappointing. I told to staff ... there is a spill soft drinks on the floor, and the staff told me “tell him” (the other staff who’s changing the garbage bins) and I was thinking to myself, She could just clean up herself or tell him since there’s no much of a line up during that time. I didn’t end up telling to the person that was changing the garbage as i’m already disappointed at the service.Soft drinks station was a mess, lids are everywhere, and no ketchup. Lobby was a mess Read more

Received two drinks FULL OF HAIR , some long pieces some looking like they had been put through the blender. Called management and was blown off saying they had never seen anything like this in all their 10 years working at McDonald's. Acted as if we placed the hair there ... ourselves saying it would appear it was on the OUTSIDE of the cups. Absolutely disgusting and revolting MY 3 YEAR OLD SON DRANK A SMOOTHIE FULL OF SOMEONE'S HAIR. Manager said we should have noticed immediately but how is that possible if most of the hair is so small you wouldn't feel it while drinking. Dispicable treatment of customers and foul sanitary conditions. Will be notifying head office as well as Fraser Health. NEVER EATING MCDONALD'S AGAIN. Read more