Gondola Pizza - Winnipeg, Manitoba

Ordered pizza said would be there within 1hr! Called when was supposed to be here saying the driver is delayed! I said pizza better not be cold as they said 15 more minutes? Pizza showed up and is cold! Roblin Blvd location in Winnipeg

Extremely poor customer service ordered two pizzas and a salad for delivery the pizzas came but the driver said they forgot the salad but they would bring it “when they can”. Realized that I was also missing the sour cream it was supposed to come with. I called to confirm ... how long the salad would be and see if it would make sense to cancel as it was already late and we weren’t going to wait to eat for them to come back. They offered no apology and were quite rude on the phone. I mentioned that we also didn’t get the sour cream with the pizzas he said they will bring it with the salad. Following the shockingly rude responses I mentioned I didn’t think I would be ordering from them again and the response was “well the pizzas came fine right?”. It was my first time ordering from this location and I don’t think I would order from them again. My options were wait and have cold pizza or have our full order for dinner. I understand mistakes happen but the restaurant couldn’t even offer an apology for the error they just seemed irritated that I had called. The delivery driver apologized and was kind when he delivered the salad but whoever was working at the restaurant was super rude and unhelpful. Got the salad about 40 minutes after the original delivery. Never received the sour cream. Read more

quite possibly the worst pizza I have ever received! couldn't even eat it, for some reason the crust was a greenish colour and there didn'y appear to e any sauce on it. I ended up throwing out about $60 worth of pizza. Will never order from here again.

Had a issue with my gluten free pizza, person on phones answer to issue was no one took a bite out of your pizza. I would like to thank owner operator for her swift look into issue, she contacted me the next day was awesome and offered to fix issue. I ... declined but I did raise the service stars because of this. I still personally will choose some place else for my gluten free pizza but I can say my friends having the normal pizza were happy with it(they had a large pep and bacon) and enjoyed it. Owner/Operator clear cares about her business and customers. Read more

Ordered regular crust and they gave me thin crust and told me it was regular crust. My opinion is they don't know how to make pizza. Their dough is like pita bread the person on the phone said he has been making pizza for 35 years maybe they should stop making ... pizza or learn how to make a pizza. Just so you know I'm Italian and pizza isn't made on thin crust very disappointed and will never order from them again. Read more