Tim Hortons - Winnipeg, Manitoba

I went to the drive thru yesterday for an ice capp, there was 1 customer in front of me, I waited 10 minutes because he ordered a pizza, they could have asked him to pull up as there were 8 vehicles behind us. If I had ordered a pizza, these ... vehicles would have had to wait 20 minutes, if the person behind me ordered a pizza as well, the vehicles behind him would have been in the lineup for 30 minutes. These pizzas should be ordered inside as to make everyone wait for 10 minutes for 1 order is just ridiculous. By the time is got to the window my ice capp was pre-made and half melted when they gave it to me, there were also other ice capps waiting on the counter for the next customers. When I've gone inside to order, I get ignored as everyone is focused on the drive thru or just standing around talking. I won't be going to this restaurant anymore. The service sucks!!! Read more

The staff give incorrect change so often to the point that it has to be on purpose. I'll get my normal XL coffee with 2 cream for $2.65 and pay with a $5 bill and receive $2.25 in change almost everytime. I know it's only $0.10 stolen but it's ridiculous how ... often it occurs. I don't think the staff are trying to skim off every cash purchase for themselves, their just too lazy to grab the correct change. On small purchases (like coffee) I like to use cash to save businesses the debit/credit surcharge since that eats a large portion of the profits on small purchases. It feels like I'm getting punished by being overcharged when I go out of my way to try and save this company some money on transaction fees. If your employees are too lazy to count the change and grab the additional coin, then use automatic change dispensers like Subway does and implement it in your drive thrus to eliminate this issue. Read more

I got ignored for 10 minutes before someone came to take my order. They wernt doing anything just standing and talking (I have very bad knees and they left me standing for a very long time) I felt as if they didn’t want me there. So unprofessional all staff should ... get trained again, and maybe a cleaner as the floors were very disgusting. Read more

Staff default to servicing the drive through while those inside wait in line and wait and wait… Hey, I think our money is good too? Yelling loudly for someone to service the counter works, but they hate you for it and I shouldn’t have to go to this extreme anyway. ... Otherwise though, in store customers become invisible. The coffee and baked goods are fine but any time I’ve had hot food items they seem like they’ve been living on a heat rack far too long. Read more

Awesome experience! I just love this place, the ambiance is so good and staff is really really good especially john thank you Must visit n enjoy!