Pizza Hut - Windsor, Ontario

I ordered a simple pull apart cheesy bread. Started to eat it on the way back to work & realized it was raw. I called to let them know & clerk said she would "make another". I was back at work - I couldn't go get it. I ... had to explain that she should take my name & number & provide a free one in the future (hopefully, fully cooked). I shouldn't have to explain customer service to the employee. I notice there seems to be a pattern of undercooked dough from this location. Read more

DO NOT ORDER FROM THIS LOCATION. Ordered a pepperoni pizza.. received it half cooked and the pepperoni was under the cheese. I called to complain and they said that's how it's supposed to be made. HORRIBLE PIZZA!

Rude customer service. Not even they keep getting the orders wrong, also try to justify their mistakes with wrong attitudes. It is really disappointing to see Pizza Hut keep loosing customers starting from few years back because of these type of customer services. Is it lack of training or there Is ... no one setting a good example for them? As a 20 years pizza hut loyal customer I will stop ordering any kind of food from this branch till they train their staff to learn how to treat their customers.... Read more

Worst experience ever. Order two medium pizza and both are half cook. We were very disappointed. Worst pizza hut ever.

I ordered from Uber eats one and the offer said (buy 1 get 1 free) I contact the store prior to ordering the food if this offer was true and they did confirmed it. I then ordered and the delivery driver showed up with one pizza. So I had the ... delivery driver call Uber eats one and the pizza hut store on Dougall. They confirmed that they would resend two pizzas that I ordered after I went through all the stress of making my point. Now it's been over 50 mins and I have yet to receive the pizzas. Now they won't answer my phone calls and I ordered the food already. Also the service is terrible they try to blame their customers for technical issues they and the delivery services are having. They don't take accountability for their mistakes and technical errors. This is one of the worst pizza stores I have ever ordered from and I will never order from this place again. I'm writing this now because they refuse to answer my phone call. Is this the level of professionalism I can expect from a franchise like this Pizza Hut? Two thumbs down 👎👎!!! Read more