Thai Sun - Waterloo, Ontario

Food is normal. Service is terrible. The girl is very young and unprofessional. She didn’t service water after we seated for a long time. Only gave us water until we ordered our food. In the middle of dining. My daughter accidentally spilled the water on the table and her skirt, ... we had to go to her to get a mop and dealt with everything by ourselves. During the whole process of eating, she never came to us again to offer any service, so after the main course and long time of waiting, we had to walk to her to get our desert. When the desert came, she didn’t get all the dishes back to give us a clean space for eating. Again we did it by ourselves to put all the dishes together for a desert space(see the photo). Very unhappy experience. Read more

Tried it out for the first time and probably also for the last time… the food was ok but it was a bit of a struggle to find enjoyable flavours that didn’t just seem plain (and this was the spicy noodle?). My server did not come by one single time ... to my table. I really wanted water to drink with my meal but it was not refilled once. I had to go to the front to get my bill and pay and the servers were just chatting instead of ever visiting my table. Avoid unless you must be totally left alone the whole time you eat Read more

Second time here - we've tried 3 out of their 4 curries and they were all delicious but panang was my favourite! Excellent service and very kind staff.

It’s a very cozy restaurant. The service is pretty slow but the servers are very kind. The food here is great. It’s a fairly limited menu but amazing food. Must try the fried dumplings and the shrimp rolls.

We came here on a weekend for lunch and I’m not sure why this restaurant is so highly rated. I ordered a Pad See Ew with a Thai iced tea and my friends ordered the fried rice and another noodle dish and none of the dishes impressed us. The Thai ... iced tea was filled with ice and it completed watered down the drink which was very sad. I had chosen the spicy level and they just added chilli flakes on top of our dish which was absurd. My pad see ew lacked flavour and it was my first time having this dish served with gravy. We also struggled to get any servers attention and the service overall was subpar. This place does not serve authentic Thai food and was the most disappointing Thai restaurant I’ve ever been to in Canada. Read more