Sugar Marmalade - Waterloo, Ontario

Went for a late night snack with friends and overall had a good experience! Service was friendly and prompt, prices were reasonable, and they had a wide selection of desserts and also savoury foods to choose from. It was a little disappointing because they were out of a lot of ... things and so we had to switch up our order a few times. We came later in the night though so it might be better if you went earlier in the day! The mango sago is too notch and I highly recommend the matcha shaved ice. The stewed pear with white fungus and Logan fruit was also quite good. Read more

The cheesy curry beef rice was good. The shaved ice, even better, and there was a lot of it! First time here and will try again. As with most establishments with non local staff, communication might be an issue. I can recommend.

The customer service is absolutely trash here. The guy who served us barely communicated with us. When I asked for a modification in my order, to replace my taro with grass jelly, the man said he had to "ask his manager." This man went into the back for 2 SECONDS ... and came back and said his manager said no. He took our order and as he was walking back in his SLIPPERS he was picking his nose while serving food. Mans were skating up in this restaurant because it was so slippery. When we got our food, the rice was uncooked and the tapioca in our bubble tea was mushy and not cooked well. He called a girl from the back to talk to us and she said she did not know and would talk to her boss. But she was supposed to be the "manager"???? Sorry??? When we asked them to not charge us for the bad food, they laughed and started talking in Mandarin in front of us. That is rude and inappropriate. In addition, they overcharged one of our meals but we left because we could not handle it because we were simply just DISGUSTED. Read more

Cozy little dessert cafe among a handful of other shops tucked inside the main floor of a newer residential condo. Sugar Marmalade's menu offers a nice selection of popular East Asian desserts & snacks. The prices are a little high for the portion/preparation/ingredients. It was chilly inside when we were ... there in January -- not sure if the lobby-level heat was off or what, but we couldn't sit comfortably without our winter jackets on and that certainly took a bit of pleasure away from the overall experience. Read more

Good place to come for a quick bite. I like their snacks but their dessert is just not for me. I ordered a meal before but it's just horrible. It's also pricey here.