Botticelli Ristorante - Vaughan, Ontario

Disgusting service from Daniela. Did not provide any recommendations and when was told that there was something wrong with the meal, she did not care to take care of it. Her response was "that's the way it's made" . She has zero customer service skills. We ... sent the risotto back and she charged for it. We asked it to be removed from the bill and she declined it and said we had to pay for it even though we sent it back. Even the other waiter stated that he tried it and there was something off with it. Read more

Checked into the Hotel where this restaurant is located for a few hours before our flight home to the UK to repack, freshen up etc after a 2.5 week roadtrip. Walked into the Restaurant where there was no-one to be seen, diners or staff, just empty tables with tablecloths on. Checked ... at Reception if it was open and she said it should be. Went back in and a young woman appeared. We asked if it was open for food and she said she wasn't sure as they were hosting a party downstairs but she'd check. She came back and said they could accommodate us. She gave us menus, we looked at them and decided on the same dish Penne Bolognese for speed. I went up to the bar and she said she would send someone out to take our order. I said we only had a short timeframe for this meal as we were driving to the airport soon to fly home to the UK. I don't think she understood this. I asked if she could take our order which she begrudgingly did ! I also asked for 2 small draught beers. She said they didn't do small draught beers only large ones ?! 🤔. My Husband said that he'd have a glass of water instead of a large beer as he was driving. I said, no, bring the large beer and 2 glasses please. I could partially see her behind the bar doing the drinks when she should have really gone into the kitchen to place the order due to our time restraints. She came with the drinks, a large beer and a small glass of water ! We drank the water then poured a small glass of beer from the large one into the small glass. Unfortunately we spilt a bit down the glasses. I happened to have 2 thin napkins in my bag so we used them as 'coasters' so as not to stain the white linen tablecloth. She brought the food out, which was in very large pasta bowls. I moved my pint glass and 'coaster' away to make room for the bowl and, whoosh, it toppled over all over the table completely emptying the glass all over the tablecloth ! She asked if we wanted to move tables ? of course we did ! While I was setting the glass upright again I felt a bump on the table, lifted the tablecloth up and saw that our table was 2 small ones pushed together, joining at different heights ! I'd placed my glass on this joint not knowing what lay beneath. I asked if she was going to replace my drink and she said, you want another one ? No, I said are you going to replace it due to the problem with the table ? She said, no, your glass wasn't there, it was there, pointing to the spot where it was before I moved it to accommodate the large pasta bowl, insisting it was my fault. She said it fell off the napkin which we were using as coasters ! How CAN a half full pint of beer fall OFF a thin napkin ?! 🤔 She didn't come back with another drink for me ! The food wasn't bad but completely spoiled anyway due to this incident. We asked for the bill, attempted to pay with my card which was declined twice, the receipts of which I've kept, just in case. My Husband paid with his card. On leaving I said that she needed to get that table(s) sorted which she said she would ! obviously concurring that there was a problem. The large beer was still on the bill. We didn't have time to argue the toss ! Needless to say, no tip was left ! Not a pleasant experience before facing a long flight home and what bad customer service. Even if it had been my fault you would have expected any decent establisment to bring another drink following an accidental spillage ?! Very poor customer service in our view. PS: Apologies for the long post ! Read more

Such a disappointment, the pizza was soggy and tasteless and the Bolognese had no flavour. Breakfast was weak too with the croissants being under baked. The service was far from a warm reception in the evening. Honestly go elsewhere if you've got a car.

Place has nice tables, cheap silverware un attentive staff, and to top it off food is awful. Ravioli looks and tastes like it’s out of a can. Pizza looks and taste like is shoved in a microwave to reheat. Droopy soggy crust. Only half edible thing maybe is the Lasagna.

Nice little place inside Monte Carlo. Very friendly server. Food is pretty good. The soup was a pleasant surprise. The mussels in red wine sauce are pretty standard - too bad the mussels were small. The risotto was a little underwhelming - too similar to ... the soup (not the restaurant's fault). Fish and chips are fried nicely. Price is right, and we all walked out happy! Read more