Tandoori Host - Vaughan, Ontario

I have personally enjoyed the food at this establishment. However, I believe that as business owners, it is imperative to extend kindness and respect to all customers, irrespective of their order choices. Regrettably, I had an experience at this food establishment that left me feeling disappointed with the service and ... hospitality. In my opinion, providing customer service training or similar courses to the staff could greatly enhance their ability to interact with patrons in a more respectful and welcoming manner. Read more

Recently, I had an extremely unpleasant experience at this place, to the extent that I've made the firm decision never to return, despite enjoying their breakfast in the past. My criticisms primarily revolve around the behavior of the man who greets customers at the front, whom I've previously excused due ... to my appreciation for the food. However, it's become apparent that he is inherently rude and insincere in his customer service approach. Witnessing his treatment of the women in the kitchen, who I presume are from his family, was deeply troubling. During my most recent visit, his young daughter, who is notably kind and gentle, was present during Eid celebrations. When a minor order mix-up occurred, he reacted with excessive anger, bordering on physical violence, in full view of everyone present. The hurtful words he directed at her were utterly inappropriate for a father. It's astonishing that he lacks any sense of shame or decency, especially considering his position as a representative of the local Pakistani community. This behavior is unacceptable, and I sincerely hope he reads this review and endeavors to amend his conduct, as I'm certain many others have observed his behavior. To the hardworking women in the kitchen and his daughters, I extend my heartfelt apologies. You deserve better. Read more

The best halwa puri breakfast!! The aloo channa and halwa were all super flavorful. We have been here a couple of times and the halwa puri has been good although it seems like the uncle doesn’t like me. I didn’t want to lower the rating too much because I do ... want to support this business but I ordered seekh kababs and they were pre-made and microwaved dry. Next time I will be sticking with the halwa puri. Read more

Customer service is horrible. Uncle at the front desk did not have any manners. I walked in and asked him to tell me what the price is for the breakfast deal, he said "$10". Then I asked how much a single puri is and he looked at me and took a ... little time and said "$3 it will cost you a lot, you don't understand kid, just get 5 breakfast deals". I was not given a menu and there were no prices on the board. He was making up prices as he went. I bought 5 breakfast deals which is supposed to have 2 puri, halwa, aloo, and chanay. Look at the picture. He just made up the servings as he pleased. Aloo serving is not for 5 people (3 at most) and very questionable. Chanay are made up of 75% oil and 25% of actual food. I asked him to explain how the portions worked. Why are there 4 boxes instead of 5 if I ordered 5 meals. He simply said "you won't understand kid, its enough for you". (Interaction took place in urdu) This man had no professionalism and to treat anyone like this is very disturbing. My opinion, go anywhere but here. He does selective pricing based on appearance and gender and has no communication skills. Read more

I would like to start of by saying that the food was incredible! Tastes exactly like someone’s mom had made it and based on the staff I could see I’m pretty sure that’s the case. The nihari was full of flavours, more than usual. Buttery tender meat and the paaya ... was also phenomenal. The naan and keema naan were probably one of the best I’ve ever had, fresh out of the tandoor. That being said the service was utter disappointment. The gentleman sitting at the counter, not sure owner or employee had zero care about his surroundings. Waited at the counter for about 5 minutes for him to finish his phone call(did not sound important at all). And he didn’t even acknowledge me standing there. He took his sweet time to finish and then casually took the order. So it’s understandable that despite having amazing food why the restaurant was dead and reviews aren’t great. Still I’d recommend going there just for the food and overlook the service, it’s definitely worth it. Read more