The Loft by Wendel Clark - Vaughan, Ontario

This is actually my first ever restaurant review, but my experience was so terrible I just have to report it. Table of 8, 4 adults and 4 kids. As soon as we sat down we asked for water for the entire table. We then ordered drinks (cocktails ... and pop). The water never showed up. We waited well over 30 minutes for our food to arrive after ordering (despite the restaurant being half empty). When it finally showed up one meal was wrong (my son asked for cheese on his hamburger, he did not get it), one meal was completely cold and had to be sent back, and one meal arrived more than 5 minutes after the rest. The cold meal took another 10 minutes to come back. About halfway through we asked for the water again. The waitress brought a pitcher of water and only 5 glasses (again, there was 8 of us). What made the experience so much worse was that the waitress had no personality whatsoever. She never smiled, never made small talk, and most importantly, never once apologized for all of the mistakes. As we were leaving, I watched the girl at the front turn away a party of 2, saying she couldn't seat them. The restaurant was still only half full. Makes no sense. Needless to say, I will never return! Read more

We had fun last night! We enjoyed every moment, drinks, food, and high quality service from professional servers there. This place is so friendly, full of so many choices of appetizers, drinks, and burgers! We defiantly will go back for more good time & fun.

Terrible! We won't return! We had a group of 9. Made a reservation, and were seated quickly unlike many others who stood at the door waiting to be seated for 30+ minutes while 1/4 of the restaurant was empty. Bathroom was very neglected. Terribly disgusting. There were inoperable taps and a gag ... reflex inducing bombed toilet that had obviously there all day/night. If the bathroom was that bad, I don't even want to consider the state of the kitchen. Once we received our food, we were even more disappointed. Poor portion sizes, poor food quality. For example, one member of our party ordered a salad ($13.00 I believe) which ended up being a bowl full of spring mix, with about 6 thin slices of apple and a teaspoon of goat's cheese. It was $3.99 to add a sliced chicken breast (pretty good value). Another member of our party ordered the filet mignon. Total disappointment. The steak was tragically overcooked, and the option to add mushrooms arrived well after the steak. I should also note that the mushrooms came in a tiny black plastic cup ( a little over a tablespoon) and were also $3.99. During our meal a manger was making the rounds. When he asked our table about our satisfaction we were honest and in a polite way described that we were quite underwhelmed. The manager should have just said "too bad" because there was no apology, no offer to remedy the situation and a lot of blame put on head office. Our waitress was friendly, but clearly overworked. We waited what seemed like forever to pay our bills When she finally did arrive with the debit machine she only stayed long enough to pass it to the first payee (as we had separate bills). A member of our party took it upon herself to ask for the debit machine password so we could continue to pass it around and pay our bills...They obliged so we cashed out ourselves...No joke! Overall we felt like we overpaid for the food & service we received and will never return. Read more

We had dinner there for my daughter's birthday. A party of 8, ranging from 19 to 80. Service was great, food was delicious. After reading the reviews online, we were hesitant to go to this restaurant, but couldn't get our large group a reservation anywhere else on ... 24 hours notice. We are so glad we ended up here. Our server, Nance, was excellent, brought a surprise birthday cookie with a sparkler, made great menu recommendations. It was perfect. Can't wait to visit again. Read more

What did I like about it lol? This place was horrendous I have never felt so uncomfortable at a restaurant in my entire life. When we asked for a menu, and see how I say ASKED, she only gave us one for our table of 14. The drinks took 40 ... minutes to come. When another person from our party arrived we asked for the menu back and they said they didn't have anymore. When the food finally came it literally tasted like plastic and there were complaints all around. When having to ask for the bill, the servers made it seem like they were going out of their way to do it. It was very awkward all around. I would not recommend this place to anybody ever again and really think they should look into their business model Read more