New City Pizza - Vaughan, Ontario

This is the second time I got pizza from here the first time it was amazing and this time it was disgusting. We ordered a XL pizza the toppings were barely even on there it was so sparse. When we called to talk to the chef he laughed and said ... that no one else has a problem so why do we? We asked for his name and he laughed again saying he won’t give us his name and that if we spoke to him nicer he would’ve gave us a refund. He was so disrespectful and there was no customer service at all. The pizza was dry and empty and very hard to eat. Read more

I ordered small pizza .. and it was so delicious .. well done guys . You guys make my evening beautiful .. thank you

I will never order from here again. I ordered 2 large pizzas for delivery and Jesus Christ…. they smelled so bad that I tossed them into the trash outside of the store. I called to complain and the lady that answered laughed and said “this is how we make pizza, ... how come the other 100 customers didn’t say their pizza smelled?” I went to the shop with the pizza (hour after delivery because I had guests over) and showed the lady that was working. She smelled it and said “I can make you another one”. I said I wanted a refund as I had both pizzas untouched and she laughed. Quality is completely gone down the drain, customer service is horrid. Never will I recommend this pizza place to anyone in my life. Read more

They had one job which was to make pizza and not to deliver this burnt ugly looking pizza. :

Pizza was delivered burned and the chef said "This is how we make it. " Won't recommend it to others. The Front and back was dark and the cheese was burned as well. My money was wasted. Also they say that it is free delivery but it's ... not. Reply to the manager Edit: Respected manager, I have received your reply. The pizza was ordered from the airport road location and I had talked to the chef. The chef clearly told me that "this is how we make it" so does that mean that the chefs make Burned pizzas at your frenchise? I am leaving my honest opinion on the right location that is airport road branch and I am not sure why you are saying that I left my opinion at the wrong location . Moreover, I am not sure why you did not receive the complaint but I am sure that I did talk to one of your employees. Best regards, Guys I recommend you read other people's opinions down below too and then decide for yourself. Read more