Chipotle Mexican Grill - Vancouver, British Columbia

Ordered the salad, it came totally liquid, whatever trace of lettuce was there completely wilted under what I can only describe as “cold Mexican soup” I needed to eat it with a spoon. To be fair, it was ordered on DoorDash but I’ve had this before and it’s been great. Do ... better chipotle. Read more

Edit, 1 year later : portions are getting smaller and some employees have a very bad attitude as soon as we are asking for more rice or beans. When they put chicken, they literally put 2 thirds of a scoop and when we ask them to put more they say ... ''ok double proteins'' and they charge us the extra while the final quantity would be what we would initially get in another Chipotle. Also, we always feel rushed when we're ordering, even when there's no one in line behind us which is very stressful and unpleasant. Great food, I love their burritos, my fav one is the chicken. Service is pretty amazing most of the time but I had one disappointing experience once. I recommend if you're starving and looking to have a good value/price meal! Read more

My partner and I were sharing a sofritas bowl that he purchased when I noticed that there was a roach laying on the guacamole. In shock, I brought the bowl to the cashier and told them. The first response we got was “oh that’s not a (looks at the bowl) ... oh…”. Instead of an initial apology, what we got was doubt until they realize that it was in fact a roach in the food. They offered to make another bowl but I instead requested a refund. Afterwards, I was offered another bowl to which I rejected and asked them to check their ingredients just to make sure. The server said it was probably from the lettuce and barely expressed an apology which was concerning. However, upon examining the photo we took, the roach looked cooked. We then assumed that the roach was fried in one of the display lights and then fell onto the guac. It was also noticeable that this branch was messy, unclean, and did not feel up to standard. This experience was overall upsetting as Chipotle as we usually have a good experience in either downtown or in the Metrotown branches. Hoping that the CFIA does something about this as this is a health and cleanliness issue as confirmed by the other 1 star reviews as well. Informed Chipotle on this as well in hopes that they can fix the issues in this branch. Read more

I noticed almost all the recent reviews at this branch are terrible, but I went today and it was good food, fast service, and ok atmosphere (what do you expect, it’s fast food). The only things to complain about were minor food things: the wraps were a bit cold, my ... wrap was smaller than my brothers’ (maybe they give less to skinny-looking girls), and the large nachos we ordered were quite small for the price. But one of us got a really generous helping of guacamole on her salad, so it evens out. And the people working there were very nice. Overall, would go again. Read more

Tasty food, decent price. Ordering in person is rushed, to the point they're trying to put stuff on your burrito you didn't ask for... And there wasn't even a long line behind me. And the scoop of guac was more like half the amount it should have been... But, it's still Chipotle, ... and hella tasty. Read more