Second Cup Coffee Co. - Vancouver, British Columbia

Not only do they have the products that are advertised unavailable, they outright Discriminate against those who only have cash. Absolutely disgusting predatory businesses like these who deny people with credit issues the fundamental right to obtain food - especially while stuck waiting in a hospital. Unacceptable.

Service is hit and miss, staff often unfriendly and seem rushed. Service is fast and efficient but at the cost of seeming cold. Listed sandwiches are sometimes available and sometimes not. My biggest issue is that tables in the sitting area are absolutely never clean. Would take a staff member ... about 2 minutes to quickly go around once an hour and wipe tables. Way better options than Starbucks for food and freshness- when everything in stock. Read more

Frustrating experience, I don't like leaving bad reviews but I definitely recommend popping over to Starbucks instead. I feel bad for the one staff person who was on as she was clearly overly busy, but I asked if they had brewed iced tea (it says seasonal on the menu so I ... thought I'd ask), she says yes and then gives me iced coffee...I then wait to get her attention again and tell her I had ordered iced tea...then she gives me hot tea...the line is quite long now and she's the only staff there so I decide to just leave it be, but in all honesty I would have preferred the iced coffee to hot tea. Severely disappointed, but they need more staff on to compensate Read more

Ordered a americano misto at the bcw hospital second cup the lady over filled it, burnt my hand on it. And the misto tasted terrible. Go to Starbucks it’s a few steps away, they have better customer service.

! I was with my pregnant wife in hospital for couple of days, so location wise employees suppose to be even nicer to people than a normal branch, but it is totally opposite. First day I went there, I seen a big fly flying around, and I informed the employee about ... it, he simply said it is just fly time if the year !!! Second day a lady served me, and I asked her couple of things to be warmed up for me, she got annoyed and thrown my items on oven in frustration!!! Horrible just horrible customer service. Read more