TAPshack Eatery - Vancouver, British Columbia

I very rarely give anywhere a poor rating. I used to enjoy a few trips to TAPshack each summer but something has changed. They now exclusively serve you by getting you to scan a QR code that is attached to the tables. They ask you to give your tip before you see ... your food or waiter, and have the standard 18/20/22 suggestions. I'm usually a very generous tipper, fill my tummy and refill my water a few times and you're looking at 30%+ so i can make up for being a solo diner, but how unbalanced does it become if waiters receive their tip before food even arrives? Both trips this summer I only saw my waiter when they dropped off food, is that worth 20%+ of an already pricey meal? there are no drink refills, no customer service. If there were a clear label that the tips are fully shared with the cooks to restore balance I would be for it, but still only if the tip is at the end of the meal. Look at these disgusting nachos that cost me 30$ (photo attached, zoom in because the thumbnail looks tasty but the food itself was dry as heck- I barely ate the top right corner, I didn't touch the rest), I paid 5$ for extra cheese and 4$ for the chicken, on top of the regular price of 21$. The chicken is fine but do these look like 30$ nachos? There was no salsa or sour cream - some sour cream directly on the nachos which they used to fill it in, but nobody orders nachos and expects this. It's shameful. The week before, I got a grilled cheese. Lets just say it didn't taste like a grilled cheese sandwich even though that is what it was. The texture was wrong. I won't try them again with their new QR code service. Hopefully for them it increases their throughput but I can't stomach tipping them again before seeing the food and service. Read more

Absolutely horrible. The only positive thing about this restaurant is it’s location other than that they have nothing. The food was really low quality and the service was absolutely horrible. We ordered nachos, hummus and pizza. The nachos had a small amount of toppings on the top and nothing between ... the layers. The nachos didn’t come with any dips so it was very dry. No dip no toppings what kind of nachos is that? Why did I pay 22$ for this? The hummus was supper garlicky and Made me feel sick after. The pizza wasn’t that bad. You have to pay before eating your meal and I tipped 20% before knowing what kind of service or food I’m getting. I asked for water 3times and didn’t get anything. I wanted to ask for hot sauce for my pizza but the waitress went the extra miles to ignore me. Anyway, I won’t go back here and I don’t not recommend it. Read more

Stunning views of the coal harbour! The menu didn't have a lot of options, but the food was good. Love the beer selection and the fresh tuna. They have happy hour between 4-6 pm, then 9 pm until close. It's worth a visit for sure!

We were seated right away which was great since they were busy that night. We had a waitress take our drink order and while we waited on our drinks a 2nd waitress brought us some water. Come to find out the 2nd waitress was our ACTUAL waitress. Now that ... is fine - but they never bothered to talk to one another so when our waitress came to take our food order we had to once again place our drink and appetizer order which we had been waiting for. The 1st waitress walked by our table many times and didnt even have the courtesy of letting us know that someone elae would be taking care of us. If it was not part of the training well it would just be common courtesy. While Im sure that the staff are all qualified to work at this establishment perhaps a reminder during training of proper hygiene wouldnt hurt especially for your front staff. The food presentation was nice but the food was cold. As the night went on it became darker and colder. The patio which is by the water had no heating lamps or at least had not been turned on. Overall I still rate this spot 3 stars because even after all the confusion our 2nd waitress really did try to make up for the mixup and was genuinely apologetic. The ambiance nice great for an intimate get together or a date night. Read more

Cool place, the outdoor patio has a killer view. We sat inside and I like the decor inside as well. The service is very good, polite and friendly. Not a vegetarian friendly menu. The only sandwich that is vegetarian was mediocre. I would not recommend for food (if vegetarian) but a ... good place to grab a beer and views Read more