Glowbal - Vancouver, British Columbia

For the Telus Office Specifically: Truly the worst customer service I have ever received. DO NOT go here for any mobile services. From my initial chat a month ago with a staff member to the manager, each interaction has been horrible. Was told about 5 different things on how ... to deal with my buy back plan. I have now spent HOURS trying to deal with this due to their incompetence. This store not only told me the wrong information multiple times, but some of there staff were so extremely rude and one hung up on me. I was given specific directions from a staff member on how to get a new phone, only to be told the next day by the manager that he was wrong and is a new so he doesn't know their policies. I am now on the phone with Telus customer service once again with the direction give by Telus Garden, only to be told that they gave me the wrong information. There clearly needs to be a lot more training and improvement on the communication. Unfortunately so many people have plans with Telus that they dont have to care about customers at all. Unacceptable Read more

So I got a bundle deal by the name of a door-to-door salesman called Arvin here in barrie Ontario Canada. It's been hell. Getting a hold of him anytime I need an answer to something has been such a pain. Then all of a sudden he stops answering phone calls. ... So I tried texting and he stopped that too. So then I have to call each department to solve issues and speaking to anybody has been a problem because they have to all know what's going on and open up a file and ask for your information etc. Finally, I got a hold of someone who would fix my issue which was overbilling and it still hasn't been resolved. Is there anyone at this company that just stopped everything for me? My phone bill is not fixed and says I owe more than what I owe. I was supposed to get my internet weeks ago and I have heard NOTHING at all only to find out that my sales rep didn’t send my modem at all but somehow my internet line was connected as per what the customer representative told me on the phone. So im not using the internet but it says it's set up at their end? How does that even make sense? My security installation was a hassle to set up and is finally coming tomorrow but im just annoyed and fed up with everything. The absolute worst, WORST service ever. And the worst part is I can't get a hold of the sales rep who was supposed to be my customer representative. doesn't pick up his calls or answer his messages. Absolute nightmare. Read more

Terrible wifi and cable providers. Every once and a while the cable will stop playing, you can still hear the audio but no video. Their support is also horrible, we have had countless employees come to our house and try to help… they keep replacing stuff or changing random things.. ... it never helps. DO NOT BUY FROM TELUS unless you want unreliable tv… Read more

Stephanie made shopping a breeze, knew her stuff, and helped me find exactly what I wanted. Super chill and friendly. If you're looking for phone services or other phone related questions, go see Stephanie – she's the best!

Awesome panoramic view if you have chance to go on the rooftop! Very modern look all over the place