Basil Box - Toronto, Ontario

Healthy and consistent meal options with an Asian twist.

Love Basil Box for its consistency, no matter what location I go to the quality of the ingredients and the superior customer service is always the same. Appreciate the base options when trying to limit carb load, having spring mix as an option is hard to find.

I love basil box, just not this location. I was on my way somewhere but got lost and I had to use the washroom really badly (I was planning to use the washroom at my intended destination). I came to this basil box because I've always remembered my experience at ... their locations always consisted of great, friendly service and high standards for cleanliness as a bonus to their great food. I know with downtown stores, businesses may want customers to buy something in order to have access to the washroom to deter any unwanted behaviour within the store, so when I came in, I offered to purchase something after using the washroom because at that point, it was an emergency and I would've honestly peed my pants if I waited moments longer, but the employee I interacted with had a whole attitude and opinion that i don't deserve to use the washroom because I have to buy something first. I don't play games when it comes to having to use the washroom – I have a small bladder and so when I need to go, I very seriously NEED to go, and I was fully prepared and willing to buy extra menu items AFTER but nope. It couldn't happen. So, desperate me purchased a water bottle for the key, then I left the water bottle on the counter because my only focus at that point was to simply make it to the washroom, and this employee had a smirk like this is funny and took their time to give the key, even though the whole interaction began with me asking for the washroom key. Then after I used the washroom - which was dirty - I gave the key back, picked up the water bottle, left and never looked back. Never coming back. Ultimately, It doesn't matter much, and yet it matters! The store was literally empty except 2 other people. I wasn't exactly sketchy looking, and I offered to buy something after as part of my request to use the washroom. Very disappointing and frustrating, not cool at all. But I still like your other locations, so I'll visit those – just not here. Read more

I really enjoyed my lunch here. I like that you can customize everything from the toppings to sauces and the bowl tasted even better than expected. I also got their jasmine green tea which was delicious. They have comfortable seating as well. They offer wifi but the wifi wasn’t very ... good and had a super slow connection. Read more

Pretty good experience overall. Ordered their beef mac and cheese, I wasn't blown away but it was good. I wouldn't go out of my way to come here but if you are nearby and wants a quick lunch this is a good place to go to.