Osaka Sushi - Toronto, Ontario

I always come to this Osaka Sushi location because their sushi is my favorite and always so good. I usually never have a problem, and all the servers are friendly and attentive. Today, I came in and ordered two items: a sushi roll and dumplings. My dumplings arrived in five ... minutes, and my friend got her sushi and dumplings very quickly. However, I waited 30 minutes for my sushi roll, and it still didn't come. No one checked on us or even bothered to ask if everything was okay. I had to struggle to get the attention of the servers, which was very frustrating. I informed the server that I hadn't received my food, and he went to check. Ten minutes later, he came back and asked if I had received my roll, and I told him I still hadn't and that it had been a very long time. Finally, after 40 minutes of waiting, I got my roll, which was the only thing I ordered. At that point, the restaurant wasn't very busy, and the servers were just walking around and standing, so I wondered what took so long. I never received an explanation or an apology for the delay. They just sent another waitress to give me my food, and she placed it on the table without saying anything. They could see I wasn't in a good mood and still didn't offer anything, not even a simple apology or a discount for the poor service. I never act rudely to waiters or servers, and I dislike being mean to places or people, but this experience was unacceptable. I always come here or order food from Uber Eats and never have issues because I genuinely love the food. I was very disappointed today, and it ruined my mood. I should have been more vocal, but I did mention multiple times how long it was taking. I hoped they would understand the hint. I hope they do better next time and offer better customer service. I'm not mad about the wait but rather how they handled the situation with no care or regard for my time and feelings. Read more

SUSHI HOTSPOT. Went with 4 other individuals and was a hit. Sashimi very Fresh and plated very well! The white tuna, wasabi mussels , short ribs, beef teriyaki and cali roll was fan favs. Our waiter was Kirk and he was fantastic he should be a roll model for all ... other waiters. Will be returning. Read more

The restaurant provided prompt service, served delicious food, and boasted an exceptional staff. Lysa, our server, was incredibly helpful, and Kirk, the manager, went above and beyond to ensure our satisfaction. Highly recommended!

UPDATE DEC. 26th 2023. 2 days after my visit. I was hospitalized twice with food poisoning following my visit to this restaurant. Please avoid eating here at all costs. Lacklustre experience for the price. Weekend dinner is $40.99 +tax per person. Although the menu is extensive the quality is poor and the ... taste is simply not there. The service was spectacular. Great staff. Super clean but the food was something left to be desired. I sent back a number of plates which included; - cheese wontons - every beef dish - Takoyaki - cheese mussels - crème brûlée The ice cream seemed to be pre-scooped and refrozen into the bowls for convenience. Everything except the grilled firey dragon roll seemed to have been reheated from frozen. All in all for the price it isn’t worth it. Good to try in the city but out of 10…. Possibly 4. They also added an additional 13% service charge on top of the bill. Which I didn’t particularly like. (Left a cash tip) I noticed they almost charged me for 2 and I let them know. They fixed it immediately. The music and staff was the best part of my experience. Read more

We've been coming to this all-you-can-eat place for more than 5 years because we like that they offer a 50% discount for someone's birthday and a 10% discount if you pay by cash. Our last visit was 6 months ago, and since then, both the food and service have declined. Last ... night, we decided to give it another chance, but it only got worse. The deep-fried chicken and chicken wings were way overcooked; instead of being golden brown, they were dark brown, and you could even smell that they were fried in bad oil. The famous beef tenderloin was undercooked, which is the first time we've experienced this issue in the last 5 years. I believe their sushi is still okay if you go there for all-you-can-eat sushi/rolls. At the new increased price of $37 per person for dinner, there are plenty of similar options available. We probably won't be going there again. Read more